---
title: "FAQ"
description: "Here you will find some useful information for Visma.net Approval based on our customers’ most frequently asked questions. Choose the area you want to learn more about."
lang: en
languages:
  en: https://docs.vismasoftware.no/approval/faq/index.md
lastmod: 2024-08-16
---

> Documentation index: https://docs.vismasoftware.no/approval/faq/llms.txt


# FAQ

Last modified August 16, 2024

> Here you will find some useful information for Visma.net Approval based on our customers’ most frequently asked questions. Choose the area you want to learn more about.



---

[View this page](https://docs.vismasoftware.no/approval/faq/)


## In this section


- [How are the approvers assigned to tasks?](https://docs.vismasoftware.no/approval/faq/how_are_the_approvers_assigned_to_tasks/index.md): Important: If you use Visma.net Approval in combination with Visma Document Center, then the workflow is determined in Visma Document Center. This means that…

- [How do I add the person who registered the document as the first approver?](https://docs.vismasoftware.no/approval/faq/how_do_i_add_the_person_who_registered_the_document_as_the_first_approver/index.md): Some of the services that allow you to send documents to Visma.net Approval allow you to add an initial approver. An initial approver is an approver that is not…

- [How do I change my email settings in Approval?](https://docs.vismasoftware.no/approval/faq/how_do_i_change_my_email_settings_in_approval/index.md): You may receive email notifications from Visma.net Approval to inform or remind you of tasks or if you are registered as someone’s substitute. You can define…

- [Is my data secure?](https://docs.vismasoftware.no/approval/faq/is_my_data_secure/index.md): Yes, it is. For transparency and information purposes, Visma has created the Trust Centre (opens in a new tab). Here we provide full information on how your…

- [Where are cost units collected from?](https://docs.vismasoftware.no/approval/faq/where_are_cost_units_collected_from/index.md): In the Approval Settings, you must build a flow based on cost units. But where does the cost units come from? If you are using Visma.net ERP, the cost units is…

- [Can I view password protected PDF's in Approval?](https://docs.vismasoftware.no/approval/faq/can_i_view_password_protected_pdfs_in_approval/index.md): Yes, you can view a password protected PDF directly in Visma.net Approval. You need to enter the PDF’s password and once the password is correct you can view…

- [How do I set a substitute to approve documents while I am away?](https://docs.vismasoftware.no/approval/faq/how_do_i_set_a_substitute_to_approve_documents_while_i_am_away/index.md): In Visma.net Approval you can define another user as your temporary substitute in order to take over your tasks during your absence. New incoming tasks and…

- [How does Approval use cookies?](https://docs.vismasoftware.no/approval/faq/cookies_policy/index.md): What are cookies? Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work,…