---
title: "Support"
description: "This API Support Policy explains how the API Support Team helps ISVs to integrate with our software."
lang: en
languages:
  en: https://docs.vismasoftware.no/businessnxtapi/support/index.md
lastmod: 2026-07-10
---

> Documentation index: https://docs.vismasoftware.no/businessnxtapi/support/llms.txt


# Support

Last modified July 10, 2026

> This API Support Policy explains how the API Support Team helps ISVs to integrate with our software.


## What Business NXT API support service covers

We provide support for:

- API endpoint usage
- Addressing API feature requests and bug reports
- Providing code examples and documentation for API usage
- API troubleshooting

Before contacting API Support, please first check the API documentation and training materials available on [Visma Learning Universe](https://www.vismalearninguniverse.com/learn/learning-plans/106/business-nxt-graphql-api-integration-courses) and [Discord API Community](https://discord.com/channels/1341004529847500820/1341009244937523311). Your question might have been answered already.

## What is not covered by API support

We don't provide support for:

- Assistance in writing code and general code debugging for third-party software and integrations and applications
- Troubleshooting and technical support for external software and applications written by third parties
- Business NXT UI related topics

## Support methods

When seeking support, please be prepared to provide information on your attempts to debug and isolate the Business NXT API problem.

Information needed:

- GraphQL query
- Returned response body
- Request Trace ID (see [Tracing query execution](https://docs.vismasoftware.no/businessnxtapi/apireference/errors/index.md#tracing-query-execution))

These details are crucial for API Support consultants to help diagnose your issue. For example, we may ask you to provide a simple test case that demonstrates the problem or replicate the problem outside of your application.

If we cannot diagnose a problem with the APIs, we may be limited to providing suggestions on how you can resolve the issue.

For more details on how to report cases, please view [Troubleshooting and reporting](https://docs.vismasoftware.no/businessnxtapi/support/reporting/index.md).

## Support channels

Business NXT API Support channels:

- **The forum** [Discord API Community](https://discord.gg/3qupM)
- For **One-to-one email support**, Partners can create tickets via the [Partner Portal](https://visma-swno.my.site.com/s/) while others can send email to [cloud.api.support@visma.com](mailto:cloud.api.support@visma.com)
- **One-to-one consulting meeting** is available with hourly charges via the [Partner Portal](https://visma-swno.my.site.com/s/) and [cloud.api.support@visma.com](mailto:cloud.api.support@visma.com)

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[View this page](https://docs.vismasoftware.no/businessnxtapi/support/)


## In this section


- [Troubleshooting and reporting](https://docs.vismasoftware.no/businessnxtapi/support/reporting/index.md): Steps to troubleshoot and report issues for timely resolution.

- [Discord Community](https://docs.vismasoftware.no/businessnxtapi/support/discord/index.md): Join our Discord community! A peer-to-peer platform where you can connect and share knowledge with others. Join, contribute, and make the most of it. High…