/businessnxtapi/support section This API Support Policy explains how the API Support Team helps ISVs to integrate with our software. 2026-07-10T12:31:03+03:00 # Support This API Support Policy explains how the API Support Team helps ISVs to integrate with our software. ## What Business NXT API support service covers We provide support for: - API endpoint usage - Addressing API feature requests and bug reports - Providing code examples and documentation for API usage - API troubleshooting Before contacting API Support, please first check the API documentation and training materials available on [Visma Learning Universe](https://www.vismalearninguniverse.com/learn/learning-plans/106/business-nxt-graphql-api-integration-courses) and [Discord API Community](https://discord.com/channels/1341004529847500820/1341009244937523311). Your question might have been answered already. ## What is not covered by API support We don't provide support for: - Assistance in writing code and general code debugging for third-party software and integrations and applications - Troubleshooting and technical support for external software and applications written by third parties - Business NXT UI related topics ## Support methods When seeking support, please be prepared to provide information on your attempts to debug and isolate the Business NXT API problem. Information needed: - GraphQL query - Returned response body - Request Trace ID (see [Tracing query execution](../apireference/errors/#tracing-query-execution)) These details are crucial for API Support consultants to help diagnose your issue. For example, we may ask you to provide a simple test case that demonstrates the problem or replicate the problem outside of your application. If we cannot diagnose a problem with the APIs, we may be limited to providing suggestions on how you can resolve the issue. For more details on how to report cases, please view [Troubleshooting and reporting](reporting.md). ## Support channels Business NXT API Support channels: - **The forum** [Discord API Community](https://discord.gg/3qupM) - For **One-to-one email support**, Partners can create tickets via the [Partner Portal](https://visma-swno.my.site.com/s/) while others can send email to [cloud.api.support@visma.com](mailto:cloud.api.support@visma.com) - **One-to-one consulting meeting** is available with hourly charges via the [Partner Portal](https://visma-swno.my.site.com/s/) and [cloud.api.support@visma.com](mailto:cloud.api.support@visma.com) /businessnxtapi/support/reporting page Steps to troubleshoot and report issues for timely resolution. 2026-07-10T12:31:03+03:00 # Troubleshooting and reporting Steps to troubleshoot and report issues for timely resolution. ## First troubleshooting steps When encountering an issue using the API there are steps you’ll want to follow to understand where the issue occurs and what support channels it should be reported via to resolve the issue in a timely manner. 1. If the issue is reproducible in the UI, review the error message in the UI, this will often point you to where in the ERP you might need to review settings. 2. If the issue is not reproducible in the UI, review the action being performed via the API. 3. Are you using the correct query for what you want to do? 4. Can the error message inform you what is going wrong? 5. If you have reviewed this and are still unable to resolve the issue, head over to the [Discord API Community](https://discord.com/invite/3qupMPPr4K) to find similar problems. If you don’t find anything similar, create a new post and include all relevant information, as explained later in this document. This will allow other Discord users, including Visma employees, to help you with your issue. 6. If you're still unable to find a solution please contact API support. When contacting API support, make sure to include all relevant information, as explained later in this document. Partners can create a ticket in the [Partner Portal](https://visma-swno.my.site.com/s/), while others can email [cloud.api.support@visma.com](mailto:cloud.api.support@visma.com). ## Reporting an issue To make it easier and quicker to solve your problem, you need to provide as much relevant information as possible when reporting an issue, whether in Discord posts or for direct API support. Share information such as: 1. The GraphQL request (or sequence of requests). 2. The response received from the server. 3. The request trace ID (present both in the JSON response and as a header in the HTTP response). These details are essential for diagnosing your issue. The trace ID in particular helps us tracing the execution across our back-end components and can be key to identify the problem. ### Exaplain what you are trying to do - Explain your objective, the expected results, and the actual results. - Detail the workflow you followed. /businessnxtapi/support/discord page Join our Discord community! A peer-to-peer platform where you can connect and share knowledge with others. Join, contribute, and make the most of it. High engagement will allow integrators to support one another and create better conditions for our APIs to evolve. 2026-07-10T12:31:03+03:00 # Discord Community Join our Discord community! A peer-to-peer platform where you can connect and share knowledge with others. Join, contribute, and make the most of it. High engagement will allow integrators to support one another and create better conditions for our APIs to evolve. **Join the community here:** [Visma Software Nordic - API community](https://discord.gg/3qupMPPr4K) ## Benefits of the Discord Community - **Real-Time Engagement** – Discord allows for instant discussions, enabling faster problem-solving and collaboration. - **Structured Discussions** – Each API will have its dedicated forum, keeping relevant topics organized and accessible. - **Customizable Notifications** – Subscribe to specific topics and receive real-time updates. - **Networking and Community Building** – Connect with peers and Visma Specialists in an interactive environment. ## Channels and communication To ensure you get the right help at the right time, we want to be clear about how we use our different channels. We offer two main ways to connect: - **Discord**: A peer-to-peer community where you can discuss APIs and share experiences with fellow developers. While it is not an official support channel, you might find a Visma Specialist joining a great discussion! - **One-to-one Support**: For customer-specific inquiries and issues related to Business NXT, Visma Net, or Payroll APIs, please use the [Official support channels](https://docs.vismasoftware.no/vismanetapi/api-support/#support-channels)