What is GAiA Assistant?

GAiA Assistant is Visma Software Nordic’s AI-powered conversational assistant for supported Visma products.

It is designed to help you while you work by answering product questions, explaining features, and guiding you through tasks. Depending on the product and your access level, GAiA can also retrieve information, help you complete supported actions, or connect you with human support.

What GAiA can help you with

You can use GAiA to:

• Find answers to product-related questions
• Learn how features, functions, and workflows work
• Get step-by-step guidance for tasks
• Find relevant help content and resources
• Ask follow-up questions when you need more detail
• Get help based on the product and context you are working in
• Use product-specific plugins to extend GAiA’s capabilities
• Look up information or carry out product actions when those capabilities are available
• Get connected to human support when GAiA cannot resolve your question

GAiA uses the product knowledge available to it to find relevant information. When sources are available in the product experience, they can help you verify the answer.

Some products also provide actions through plugins. For example, GAiA may look up information, open a relevant page, or help with a supported workflow. Actions that can change data may require you to confirm them first.

What affects what GAiA can do

GAiA is not identical in every product. What it can help you with depends on:

• The Visma product you are using
• The information and documentation available to the assistant
• Your access level and permissions
• Which GAiA features are enabled in that product

GAiA cannot grant itself additional permissions or bypass the product’s security controls. It works within the permissions you already have.

How to get the best help from GAiA

GAiA usually gives better answers when you:

• Ask clear and specific questions
• Mention the product, feature, or task you are working with
• Include relevant details when something is not working as expected
• Ask follow-up questions if you want a shorter, simpler, or more detailed explanation

For example, a question like “How do I approve an invoice in Approval?” is easier to answer than “How do I do this?”

Things to keep in mind

• GAiA is intended for help with supported Visma products and related tasks.
• Answers depend on the information available to the assistant.
• Some features or actions may only be available in certain products or for certain users.
• GAiA may not be able to answer questions outside the supported product knowledge.
• GAiA does not replace human judgment for complex or sensitive matters.
• Avoid sharing sensitive or personal information in chat unless your organization has clearly instructed otherwise.

Support and escalation

If GAiA cannot help with a request, it may guide you to the appropriate support channel.

The available support options depend on the product you are using.