Check Data import logs

Troubleshooting Failed Imports

If an import fails at one or more endpoints, or the import takes longer than expected, you can check the logs for more information.

Click on the company name for the company you want to view import logs for.
In the window that appears, under Dataset Import status, you will find more detailed information.

By clicking the button on the right in the window, a new window opens where you get a better view of the import jobs.

Here you can see all import jobs for all endpoints, both manual and automatic jobs.
Here you can view status, time, import time per endpoint, import period (number of days).
If an endpoint has failed, you can hover the mouse pointer over the exclamation mark in the status column to get a more detailed error message.
In the example shown below, the Warehouses endpoint has failed.