About Customer ledger preferences

For more information: Customer ledger preferences (AR101000).

The settings information for the customer ledger is organised in five tabs.

General settings

On the General settings tab, you can set or change your company’s settings for

number series
posting and retention
data entry
data processing
commission settings for salespersons
default write-off reason codes
VAT recalculations

Price/discount settings

On the Price/discount settings tab, you can set or change your company’s settings for

default rate types
price retention
discount application

Dunning settings

To start producing dunning letters, on the Dunning settings tab you define the process settings that are appropriate for your company. Then you run the process when needed. As a result of the process, you have prepared dunning letters that you can email or print and send by postal mail to your customers.

Dunning process settings

You can select how the system will prepare dunning letters through grouping overdue documents by:

Customer account (the By customer option). This is the default.
Customer account and the dunning level of a document (the By document option).

Dunning fee settings

When dunning letters are sent, they have a cost. You can specify the amount of this dunning fee for each level.

In the Dunning fee item field you specify a dedicated non-stock item that provides an account and a subaccount to register the collected fee.

When a dunning letter of a particular level is released, the system generates an invoice for the customer with the fee amount specified for that level. This invoice is created with the Balanced status. You can adjust the fee amount, if needed, and then release the invoice in the Invoices window.

If you want the dunning fee documents to be automatically released, select the check box Automatically release dunning fee documents. The documents will never be printed, emailed, or sent to AutoInvoice since the fees are charged on the dunning letter itself.

If the dunning fee amount is set to zero, no invoice is generated.

The dunning fee amount is specified on the Dunning letter report.

You can send a dunning letter to a customer that contains invoices which do not have the same dunning level. The invoices are grouped by dunning level, but the dunning fee is the one of the highest dunning invoice and not the sum of the dunning fees for each level.

Include other unpaid documents

Select the Include other unpaid documents check box if you want the system to automatically include documents that are not yet overdue in the list of due documents in a dunning letter.

The option is selected by default.

Exclusion from the dunning process

You can exclude a customer from the dunning process, regardless of which dunning process you have selected. To do this for a customer, deselect both the Send dunning letters by email and Print dunning letters check boxes on the Invoicing settings tab in the Customers window.

If you prepare dunning letters by document, you can exclude a particular document from the dunning process by selecting the check box Exclude from the dunning process in the Dunning info section of the document in the Invoices window.

Dunning letter levels

Visma Net assigns to each document the dunning letter level that is equal to the level of the last dunning letter that included this document.

If the document has not been included in a dunning letter yet, the system sets the dunning level for that document to 0.

You can send to a customer a dunning letter that contains invoices which do not have the same dunning level. The invoices are grouped by dunning level.

Mailing settings

On the Mailing settings tab, you can set or change your company’s settings for the format of dunning letters, invoices, expiry notes, and statements, as well as for default recipients.

Payment settings

On the Payment settings tab, you can set or change your company’s CID definition. It is possible to set up one definition for domestic payments and one for international payments.

Tasks

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Customer ledger preferences (AR101000)