Make overdue and dunning settings in the Customer ledger preferences

Before you start

Configure an overdue charge code

Activate processing settings for overdue charges

1. Go to the Customer ledger preferences (AR101000) window.

2. Select processing options for overdue charges.

3. Click the Dunning settings tab.

4. In the Dunning process field, select one of these options:

   • By customer - The system prepares reminders by grouping overdue documents by customer account. If you select this option, the system selects the Automatically release dunning letters check box, and sets it to read-only. See: Prepare dunning letters by customer.
   • By document - The system prepares dunning letters by grouping overdue documents by customer and by document dunning level. See: Prepare dunning letters by document.

1. Click to add a new line in the table. The system adds a new dunning letter level and suggests a value to use for days past due and days to settle. You can change these values.
2. In the Days past due field, select how many days after the payment is due that you want to send out the first dunning letter.
3. In the Description field, enter a free text to describe what kind of reminder this is.
4. In the Dunning fee field, enter the fee for this dunning letter level.
5. In the Report text code field, select one oft he available values.
6. Click .

Select mailing settings

1. Go to the Customer ledger preferences (AR101000) window.

2. Go to the Mailing settings tab.

3. In the Default sources table, click and select DUNNINGLETTER on the new row.

4. In the Default email account column, select the email account from which the letters will be sent.

5. In the Report column, select the report to be used for generating the dunning letter document, which will be sent as an attachment.

6. In the Notification template column, select the DunningLetterNotification template, which will be used to compose the body of the email.

7. In the Format column, select the attachment format.

   Note

   If the format specified in this mailing does not match the format preferences of a contact, the attachment will be sent in the format preferred by the contact.

8. Select the Active check box for the mailing.

9. In the Default recipients table, click to add a new row.

10. In the Contact type column, select Invoicing.

    Note

    The person that is displayed in the Attention field, in the Customers (AR303000) window on the Invoicing settings tab, will be the recipient for the dunning letters.

11. Click .

What is next?

Calculate overdue charges

Related pages

Concepts

• About Customer ledger preferences

Tasks

• Change the setting for automatic posting on release
• Set up dunning letter mailing in the Customer ledger preferences
• Set up invoice mailing in the Customer ledger preferences
• Select processing options for overdue charges
• Apply line discount to Item price or Extended item price
• Add a payment message prefix
• Set up a dunning letter mailing
• Set up the dunning process
• Configure commissions
• Set up document amount rounding

Windows

• Customer ledger preferences (AR101000)