In this window, you can generate dunning letters (letters of payment collection) for customers that have unpaid and overdue invoices.
This topic provides information about the elements in this window in Visma Net, such as fields, field values, buttons, and check boxes.
In this window, you can generate dunning letters (letters of payment collection) for customers that
have unpaid and overdue invoices.
The intervals between successive dunning letters
of different levels are defined on the Dunning settings tab
of the Customer ledger preferences (AR101000) window.
After you
generate dunning letters by using the current window, you can review and process them
further in the Print/release dunning letters (AR522000) window.
The window is available if the Dunning letter management functionality is enabled in the Enable/disable functionalities (CS100000) window.
| Process | Initiates the process of generating dunning letters for the selected records or those for which you have selected the unlabeled check boxes in the table. |
| Process all | Initiates the process of generating dunning letters for all the records in the table. |
The top part
Here, you can make selections to narrow the list of records.
| Customer class | The customer class for which you want to display data. You can select a particular customer class to view only customers of the class that have overdue balances, or leave the field blank to view all customers with overdue balances. |
| Customer | The name of the customer. |
| Dunning letter date | The date to be specified on the generated letters. |
| Include other unpaid documents | A check box that you select to include unpaid documents that are not yet due in the preparation of dunning letters. |
| Include credit note documents | A check box that indicates, if selected, that the dunning letter will contain credit notes. |
| Split by documents reference number | A check box that indicates, if selected, that the table below will contain information split by the documents reference number. If not selected, the table will contain documents grouped by customer. |
This section is displayed if Dunning process is set to By document on the Dunning settings tab of the Customer ledger preferences (AR101000) window.
| All overdue documents | The option button that you select to include all the overdue documents of a customer into the dunning letters preparation process. |
| Dunning letter level | The option button that you select to include into the dunning letters preparation process those overdue documents whose level is in the range specified in the From and To fields. |
| From | The starting level of the range. The field is available if the Dunning letter level option is selected. |
| To | The ending level of the range. The field is available if the Dunning letter level option is selected. |
The table
The table contents depends on the option selected in the Dunning process field on the Dunning settings tab of the Customer ledger preferences (AR101000) window:
- By customer
- The table lists the customer accounts that have at least one overdue document.
- By document
- The table lists the overdue documents grouped by customer and by document dunning level. For instance: If a customer account has two overdue documents with different levels, the system will display two rows in the table. If a customer account has two documents with the same level, the system will group the documents into one row.
| Customer class | The customer class of the customer. |
| Customer | The identifier of the customer. |
| Customer name | The name of the customer. |
| Earliest due date | The due date of the oldest overdue invoice of the customer. |
| Branch | The branch on behalf of which the letter will be sent. If one consolidated letter is generated for all branches, the branch selected as the letter sender on the General settings tab of the Customer ledger preferences (AR101000) window is shown. |
| Overdue balance | The overdue amount that is due from the customer (sum of open invoices, overdue charges and debit notes). |
| Number of overdue documents | The number of overdue documents of the customer for which a dunning letter of the current level (by customer or by document) has not been prepared yet. |
| Customer balance | The total balance of all open documents of the customer including the total balance of prepayments. |
| Number of documents | The number of overdue and other unpaid documents of the customer for which a dunning letters of the current level (by customer or by document) has not been prepared yet. |
| Dunning letter level | The level of the dunning letter to be generated for the customer. |
| Last dunning letter date | The date of the previous dunning letter, if any has been generated. |
Related pages
Concepts
Tasks
Windows
Last modified February 19, 2026
