--- title: "Process customer refunds (AR50300S)" description: "This topic provides information about the elements in this window in Visma Net, such as fields, field values, buttons, and check boxes." lang: en languages: en: https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-ledger-windows/process-customer-refunds-ar50300s/index.md lastmod: 2026-02-19 --- > Documentation index: https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-ledger-windows/llms.txt # Process customer refunds (AR50300S) Last modified February 19, 2026 > This topic provides information about the elements in this window in Visma Net, such as fields, field values, buttons, and check boxes. This topic provides information about the elements in this window in Visma Net, such as fields, field values, buttons, and check boxes. ## The window toolbar
Button Description
Create customer refunds Click this to create customer refunds and to open a window, where you can view the status of your refunds and send them to AutoPay.
## The top part ### The Filter documents on section
Element Description
Payment method Select the payment method you want to filter on.
Cash account Select the cash account you want to filter on.
Date before Select the date before you want to filter on.
Customer Select the customer you want to filter on.
### The Input section
Element Description
Payment method Select the preferred payment method. You can only select from payment methods that have the Create batch payment (customer and supplier ledgers) check box selected in the Payment methods (CA204000) window.
Cash account The Cash account is automatically displayed, but you can select another one if you want to.
Payment date In the Payment date field, select the date you want the refund to take place.
Currency The currency of the refund. If you have a cash account that uses foreign currency, you can use the View base button to view the amount(s) in the base currency instead of the foreign currency.
Customer The customer to whom the refund will be paid.
Post period The post period of the refund.
### The Calculation section
Element Description
GL balance General ledger balance
Available balance Available balance
Selection total The total of the selected documents
Bank balance Bank balance
Documents to pay The number of documents to pay.
## The table
Column Description
Doc. type The document type of the payment to be refunded.
Ref. no. The reference number of the document.
Customer The number of the customer to whom the refund will be paid.
Customer name The name of the customer to whom the refund will be paid.
Customer account The account of the customer to which the refund will be paid.
Payment ref. no. The reference number of the payment refund.
Pay separately Select this if you want to pay the refund separately.
Payment date In the Payment date field, select the date you want the refund to take place. The suggested date is today’s date.
Amount paid In the Amount paid column, verify the suggested amount or change the amount you want to refund.
Balance The remaining balance of the payment that can be refunded.
Currency The currency of the balance.
Balance (original currency) The balance of the payment in the original currency.
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