Validate customer balances (AR509900)
Validation entails recalculating the balances based on the history records (released customer ledger documents) and matching them to the customer balances stored in the database.
The system also uses the open sales orders to validate whether the customer balances exceed the credit limits specified for these customers.
We recommend that you validate the customer balances after you change the credit validation rules.
Also, you may run this process if there is any discrepancy between the customer balance and the total amount of all the released customer documents. Use the Customer details (AR402000) window to view if there is any discrepancy; use the Customer history (AR652000) report for details on the customer account history.
In the top part, you select a financial period (and, optionally, a customer class), and you can view the list of customers in the table. To validate the balances of all customers in the list, click Process all. To validate the balances of only particular customers, select the check boxes next to those customers and click Process.
The window toolbar
| Button | Description |
|---|---|
| Process | Recalculates the balances for the customers you have selected in the table. |
| Process all | Recalculates the balances for all the customers listed in the table. |
The top part
You use this part to select a financial period and a customer class for which you want to validate customer balances.
| Element | Description |
|---|---|
| Period | The financial period starting which you want to validate customer balances. By default, the system selects the earliest financial period that is open in Customer ledger. |
| Customer class | The customer class for which you want to validate customer balances. If you make no selection, customers of all classes will be displayed. |
The table
This table lists all customers or the customers of the class you selected.
| Button | Description |
|---|---|
| View Customer | Navigates to the Customers (AR303000) window and displays the selected customer’s account details. |
| Column | Description |
|---|---|
| Customer no. | The customer who has balance to be validated. Click the ID to navigate to the Customers (AR303000) window to see the selected customer’s account details. |
| Customer class | The class to which the customer belongs. |
| Customer name | The name of the customer. |