Customer payments
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Section Content
About payment processing flow
In the Customer payments (AR302000) window, you can create the following types of customer ledger documents: Payment, Prepayment, and Customer refund.
About release of payments and prepayments
This topic contains information that applies to releasing documents of the Payment and Prepayment type.
About manual payment application
After you have received a payment document from a customer and recorded it in the system, you then need to apply this payment document to the customer’s outstanding documents to close the sale.
About refund processing
In Visma Net, payment documents that can be released manually have the following document types on the Customer payments (AR302000) window: Payment, Prepayment, Customer refund, Credit note, Balance write-off, and Voided payment.
About customer payment methods
In Visma Net, you can use payment methods configured for use in Customer ledger with any customer account.
Add customer payment methods
Enter a payment document
To enter a document that corresponds to a payment received from a customer, you use the Payments (AR302000) window.
Create a payment for a sales invoice
Follow the steps below to create a payment for a sales invoice.
View invoices paid with a specific payment document
To check which invoices, debit notes, and overdue charges a customer payment or prepayment is applied to, you open the payment document in the Customer payments (AR302000) window and check the application history.
Release a payment document
Follow the steps below to release a particular payment document in the Customer payments (AR302000) window.
Match customer documents in Customer ledger
You can match invoices and credit notes to close the documents.
Match a credit note with an invoice
Correct an application record
If you have mistakenly applied a customer payment, prepayment, or refund to the wrong document, you can correct the application record.
Form a list of applications automatically
You can apply a customer payment or prepayment to any number of invoices, debit notes, and overdue charges by using the Payments (AR302000) window.
Form a list of applications manually
You can apply a customer payment or prepayment to any number of invoices, debit notes, and overdue charges by using the Customer payments (AR302000) window.
Void a payment or prepayment document
Incoming payments can be voided if errors were made or the payments are otherwise invalid.
Void a customer refund
Customer refunds can be voided if errors have been made or the refunds are otherwise invalid.
Issue a refund
You can issue a customer refund for a payment, prepayment, or credit note by using the Customer payments (AR302000) window.