Issue a refund
/visma-net-erp/help/customer-ledger/customer-payments/issue-a-refund
section
You can issue a customer refund for a payment, prepayment, or credit note by using the Customer payments (AR302000) window.
2026-02-19T17:09:06+01:00
# Issue a refund
You can issue a customer refund for a payment, prepayment, or credit note by using the Customer payments (AR302000) window.
For more information: [Customer payments (AR302000)](/visma-net-erp/help/customer-ledger/customer-ledger-windows/customer-payments-ar302000/).
> [!NOTE]
> This window cannot be used for payment via AutoPay. To create a customer refund via AutoPay, see [Customer refunds via AutoPay](/visma-net-erp/help/work-processes/customer-refunds-via-autopay/).
A customer refund is used when the company needs to return money to a customer, such as when the customer overpays or returns an item.
## Before you proceed
You can issue a refund for a document with an **Open** status; thus, you should make sure the document for which you want to issue a refund has this status.
If the document status is **Closed**, reverse the document applications and
release the reversed application records.
After the reversal, you can issue a
customer refund for the document. For more information, see [Correct an application record](/visma-net-erp/help/customer-ledger/customer-payments/correct-an-application-record/).
1. Go to the [Customer payments (AR302000)](/visma-net-erp/help/customer-ledger/customer-ledger-windows/customer-payments-ar302000/) window.
1. In the window toolbar, click .
1. In the **Type** field of the top part, select **Customer refund**.
1. Check the date of the customer refund in the **Payment date** field on the **Financial details** tab.
This field is filled in automatically based on the current date, but you can select another date.
1. Check the date of the application records in the **Application date** field.
This field is filled in automatically, based on the selected document
date.
By default, the current date is selected, but you can select another
date.
1. In the **Customer** field, select the customer you want to refund.
1. In the **Location** field, select a different customer location than the default one, if required.
1. Make sure the document currency is the one you need, and change it if necessary. In the **Payment method** field, select the payment method that can be used for refunds.
The currency may be overridden only if the **Allow currency override** check box is selected for the customer in the [Customers (AR303000)](/visma-net-erp/help/customer-ledger/customer-ledger-windows/customers-ar303000/) window.
> [!NOTE]
> Make sure you do not select the payment method associated with the clearing account that is used to hold customers' undeposited payments.
> [!NOTE]
> You cannot select a payment method that is used for payment via AutoPay (the check box **Create batch payment (customer and supplier ledgers)** cannot be selected for the payment method in the [Payment methods (CA204000)](/visma-net-erp/help/cash-management/cash-management-windows/payment-methods-ca204000/) window).
1. In the **Payment ref.** field, enter the payment reference number.
1. Optional: Enter a description of the refund.
1. On the **Documents to apply** tab, enter the credit notes, prepayments, or payments for which you are issuing the customer refund, performing the steps below for each refunded document:
1. Click **Add row** on the table toolbar to append a new row to the table.
1. In the **Document type** column, select **Credit note**, **Payment**, or **Prepayment**, depending on the document for which the customer refund is issued.
1. In the **Reference no.** column, select the document you want to refund.
1. Optional: In the **Amount paid** column, correct the refund amount to be paid for the document.
1. In the **Payment amount** field of the top part, enter the total amount of the refund.
1. Prepare the customer refund for further processing in accordance with your company policies by doing one of the following:
+ To save the refund with the **On hold** status, make sure the **Hold** check box is selected.
+ To save the refund with the **Balanced** status, make sure the **Hold** check box is cleared.
1. In the window toolbar, click .
1. Optional: If the refund has the **Balanced** status, click **Release** to release the customer refund and its application records.
Related pages
Concepts
Windows