Release a payment document

Before you start

This topic describes how to release a particular document in the Customer payments (AR302000) window. For instructions on how to release multiple payment documents at a time, see: Release customer documents.

The following document types can be released manually in the Customer payments (AR302000) window:

In the Type field of the top part, select one of the following options:
- Payment,
- Credit note,
- Prepayment,
- Customer refund,
- Balance write-off
Bring up the particular payment document you want to release by taking one of the following actions:
- To navigate among documents, click the appropriate navigation buttons until you see the document.
- Click the selector button in the Ref. no. field, and do the following:
  1. If you see the needed document in the table, proceed to step 3.
  2. Select the column you want to search by clicking its header.
  3. Type the search string in the Search field in the lower-left corner, and press Enter. The system highlights items in the column that contain the text.
  4. Double-click the needed document to display its details on the window.
Check the status of the document, and do one of the following:
- If the status is On hold, clear the Hold check box to change the status to Balanced.
- If the status is Balanced, proceed to the next step.
Click Release. The released document is assigned the Open status.