About contract renewal

When a contract has expired, you and your customer may want to continue the relationship under the same terms.

When a contract has expired, you and your customer may want to continue the relationship under the same terms. In this case, you can renew an expired contract to avoid the provision of services being interrupted. The contract renewal process and its outcome are defined by the contract type. Contracts of the following types can be renewed:

Renewable

When you renew a contract of this type, the expiration date is shifted by the duration; apart from that, contract stays unchanged. The renewal fee, if one is configured, is invoiced. After renewal is completed, the contract is again in the fulfillment stage. A contract can be renewed either manually or automatically (if scheduled).

Expiring

When you renew a contract of this type, a copy of an expired contract is created with the Draft status. You can modify contract details, if required, and activate it on the date of your choice.

Note

If you want to renew a contract after the end of the grace period, a copy of the contract with the Draft status is created, regardless of the original contract type.

You can track contracts that are about to expire by using the Expiring customer contracts (CT401000) window.

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Last modified February 19, 2026