Write-off underpayments or overpayments
Before you start
To be able to write off, you have to enable this in the settings for your customer: Enable write-offs for customer.
Go to the Write-off balances and credits (AR505000) window.
In Type, select the write-off operation you want to use:
- Balance write-off - to write-off an underpayment.
- Credit write-off - to write-off an overpayment.
Select a customer by clicking
.Optional: Select a post period by clicking
.Select a reason code by clicking
. If there is no relevant reason code: Create reason codes for write-offs.Go to the table, and select the invoices you want to process.
Click:
- Process the selected invoices, or
- Process all in the list of invoices / credit notes, and create batches with status Posted or Unposted.
The write-offs are posted to the general ledger.