Write-off underpayments or overpayments
/visma-net-erp/help/customer-ledger/manage-credit-policy/write-off-methods/write-off-underpayments-or-overpayments
section
2026-02-19T17:09:06+01:00
# Write-off underpayments or overpayments
## Before you start
To be able to write off, you have to enable this in the settings for your customer: [Enable write-offs for customer](/visma-net-erp/help/customer-ledger/manage-customers/enable-write-offs-for-customer/).
1. Go to the [Write-off balances and credits (AR505000)](/visma-net-erp/help/customer-ledger/customer-ledger-windows/write-off-balances-and-credits-ar505000/) window.
1. In **Type**, select the write-off operation you want to use:
1. **Balance write-off** - to write-off an underpayment.
1. **Credit write-off** - to write-off an overpayment.
1. Select a **customer** by clicking .
1. Optional: Select a **post period** by clicking .
1. Select a **reason code** by clicking . If there is no relevant reason code: [Create reason codes for write-offs](/visma-net-erp/help/customer-ledger/manage-credit-policy/write-off-methods/create-reason-codes-for-write-offs/).
1. Go to the table, and select the invoices you want to process.
1. Click:
1. Process the selected invoices, or
1. Process all in the list of invoices / credit notes, and create batches with status **Posted** or **Unposted**.
The write-offs are posted to the general ledger.
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