---
title: "Manage dunning letters"
lang: en
languages:
  en: https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/manage-dunning-letters/index.md
lastmod: 2026-02-19
---

> Documentation index: https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/manage-dunning-letters/llms.txt


# Manage dunning letters

Last modified February 19, 2026



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[View this page](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/manage-dunning-letters/)


## In this section


- [Manage dunning letters - overview](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/manage-dunning-letters/manage-dunning-letters-overview/index.md): Dunning letters are letters of payment collection used to inform your customers of past-due invoices, debit notes, and overdue charges.

- [About dunning process setup](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/manage-dunning-letters/about-dunning-process-setup/index.md): Visma Net provides you with capabilities that ease the process of producing dunning letters.

- [About dunning process by customer](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/manage-dunning-letters/about-dunning-process-by-customer/index.md): You select the By customer option in the Dunning process field on the Dunning settings tab of the Customer ledger preferences (AR101000) window to define that…

- [About dunning process by document](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/manage-dunning-letters/about-dunning-process-by-document/index.md): You select the By document option in the Dunning process field on the Dunning settings tab of the Customer ledger preferences (AR101000) window to set that the…

- [Set up the dunning process](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/manage-dunning-letters/set-up-the-dunning-process/index.md): Before you proceed If you plan to charge a dunning fee, you need to create a non-stock item (or use existing one) that will provide an account and a subaccount…

- [Set up a dunning letter mailing](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/manage-dunning-letters/set-up-a-dunning-letter-mailing/index.md): You use the default mailing with the DUNNINGLETTER identifier to send dunning letters via email.

- [Prepare dunning letters by document](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/manage-dunning-letters/prepare-dunning-letters-by-document/index.md): Before you start Enable or disable dunning letter management Make overdue and dunning settings in the Customer ledger preferences window Set customer class…

- [Prepare dunning letters by customer](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/manage-dunning-letters/prepare-dunning-letters-by-customer/index.md): Note Before you start preparing dunning letters, make sure that customers do not have open payments, prepayments and credit notes that can be applied against…

- [Add a text for dunning letters and reminders](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/manage-dunning-letters/add-a-text-for-dunning-letters-and-reminders/index.md): Note There is also a second text field, which you can use if you want to add a message to the customer.

- [Print/release dunning letters](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/manage-dunning-letters/print-release-dunning-letters/index.md): Go to the Print/release dunning letters (AR522000) window. In the Action field, select how you wish to process the dunning letters: Note that you have to either…