Manage dunning letters - overview
The form and content of dunning letters generally vary depending on the country in which you run your business. Usually, multiple letters are sent in a sequence. You can create the text of successive dunning letters, varying in tone and content from a polite first letter informing the customer about unpaid invoices to a last letter mentioning all allowable collection options.
We recommend that these letters be sent at carefully selected intervals so that a customer with intent to pay has enough time between letters to settle all invoices before the arrival of the next letter.
The functionality is available if the Dunning letter management functionality is enabled in the Enable/disable functionalities (CS100000) window.
The following topics describe how to set up and manage the dunning process.
Topics
- About dunning process setup
- About dunning process by customer
- About dunning process by document
- Set up the dunning process
- Set up a dunning letter mailing