---
title: "Manage dunning letters - overview"
description: "Dunning letters are letters of payment collection used to inform your customers of past-due invoices, debit notes, and overdue charges."
lang: en
languages:
  en: https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/manage-dunning-letters/manage-dunning-letters-overview/index.md
lastmod: 2026-02-19
---

> Documentation index: https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/manage-dunning-letters/llms.txt


# Manage dunning letters - overview

Last modified February 19, 2026

> Dunning letters are letters of payment collection used to inform your customers of past-due invoices, debit notes, and overdue charges.


The form and content of dunning letters generally
vary depending on the country in which you run your business.
Usually, multiple letters are sent
in a sequence.
You can create the text of successive dunning letters, varying in tone and
content from a polite first letter informing the customer about unpaid invoices to a last letter
mentioning all allowable collection options.

We recommend that these letters be sent at carefully selected intervals so that a customer with intent to pay has enough time between letters to settle all invoices before the arrival of the next letter.

The functionality is available if the **Dunning letter management** functionality is enabled in the [Enable/disable functionalities (CS100000)](https://docs.vismasoftware.no/visma-net-erp/help/common-settings/enable-or-disable-functionalites/enable-disable-functionalities-cs100000/index.md) window.

The following topics describe how to set up and manage the dunning process.

## Topics

+ [About dunning process setup](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/manage-dunning-letters/about-dunning-process-setup/index.md)
+ [About dunning process by customer](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/manage-dunning-letters/about-dunning-process-by-customer/index.md)
+ [About dunning process by document](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/manage-dunning-letters/about-dunning-process-by-document/index.md)
+ [Set up the dunning process](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/manage-dunning-letters/set-up-the-dunning-process/index.md)
+ [Set up a dunning letter mailing](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/manage-dunning-letters/set-up-a-dunning-letter-mailing/index.md)

<h2>Related pages</h2><h3>Concepts</h3>
<ul><li><a href="/visma-net-erp/help/customer-ledger/manage-dunning-letters/about-dunning-process-setup/index.md">About dunning process setup</a></li><li><a href="/visma-net-erp/help/customer-ledger/manage-dunning-letters/about-dunning-process-by-customer/index.md">About dunning process by customer</a></li><li><a href="/visma-net-erp/help/customer-ledger/manage-dunning-letters/about-dunning-process-by-document/index.md">About dunning process by document</a></li>
</ul><h3>Tasks</h3>
<ul><li><a href="/visma-net-erp/help/customer-ledger/manage-dunning-letters/set-up-the-dunning-process/index.md">Set up the dunning process</a></li><li><a href="/visma-net-erp/help/customer-ledger/manage-dunning-letters/set-up-a-dunning-letter-mailing/index.md">Set up a dunning letter mailing</a></li>
</ul>


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[View this page](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/manage-dunning-letters/manage-dunning-letters-overview/)