Prepare dunning letters by customer
Before you start
For all customers, the dunning process checks customers’ due documents and gives you the ability to prepare and send dunning letters of different severity levels.
The system groups overdue documents by customer when it prepares dunning letters. See: Make overdue and dunning settings in the Customer ledger preferences.
Note
Before you start preparing dunning letters, make sure that customers do not have open payments, prepayments and credit notes that can be applied against outstanding documents.
- Go to the Prepare dunning letters (AR521000) window.
- Optional: Select a customer class.
- Optional: Select a customer.
- In the table, select the customer you want to prepare dunning letters for.
- Click Process or Process all.
What is next?
To print or email the reviewed and released dunning letters, go to the Print/release dunning letters window.