---
title: "About invoice response messages"
description: "Invoice response messages are messages sent from the ERP system of the receiver of a sales invoice (the customer) to the ERP system of the sender of the sales invoice (you)."
lang: en
languages:
  en: https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/process-invoices/about-invoice-response-messages/index.md
lastmod: 2026-02-19
---

> Documentation index: https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/process-invoices/llms.txt


# About invoice response messages

Last modified February 19, 2026

> Invoice response messages are messages sent from the ERP system of the receiver of a sales invoice (the customer) to the ERP system of the sender of the sales invoice (you).


## How to activate and update invoice response messages?

You can activate receiving invoice response messages in the [AutoInvoice settings (CS10250S)](https://docs.vismasoftware.no/visma-net-erp/help/management/management-windows/autoinvoice-settings-cs10250s/index.md) window and you can then find the messages in the [Sales invoices (AR301000)](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-ledger-windows/sales-invoices-ar301000/index.md) and [Customer invoices (SO303000)](https://docs.vismasoftware.no/visma-net-erp/help/sales/sales-windows/customer-invoices-so303000/index.md) windows in the **Business level status** field in the **Invoice address** tab. You can update the status by clicking the **Actions** button and selecting **Poll invoice status**.

## What are invoice response messages and what are they used for?

An invoice response message informs you about:

+ the status of the invoice during its processing by the customer,
+ any actions needed from your side.

Apart from predefined status messages, the customer can send the following, which you find in the [Sales invoices (AR301000)](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-ledger-windows/sales-invoices-ar301000/index.md) and [Customer invoices (SO303000)](https://docs.vismasoftware.no/visma-net-erp/help/sales/sales-windows/customer-invoices-so303000/index.md) windows:

+ a predefined **Reason code**, which clarifies the **Business level status**,
+ a predefined **Action code**, which gives information about what action needs to be taken
+ manual messages ( **Reason** and **Action** fields) in addition to or instead of the respective codes. These are imported as is in the ERP system.



<h2>Related pages</h2><h3>Windows</h3>
<ul><li><a href="/visma-net-erp/help/customer-ledger/customer-ledger-windows/sales-invoices-ar301000/index.md">Sales invoices (AR301000)</a></li><li><a href="/visma-net-erp/help/management/management-windows/autoinvoice-settings-cs10250s/index.md">AutoInvoice settings (CS10250S)</a></li><li><a href="/visma-net-erp/help/sales/sales-windows/customer-invoices-so303000/index.md">Customer invoices (SO303000)</a></li>
</ul>


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