---
title: "Reverse an invoice"
description: "Note You must release the invoice and its status has to be Open or Closed for you to proceed."
lang: en
languages:
  en: https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/process-invoices/reverse-an-invoice/index.md
lastmod: 2026-02-23
---

> Documentation index: https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/process-invoices/llms.txt


# Reverse an invoice

Last modified February 23, 2026

> Note You must release the invoice and its status has to be Open or Closed for you to proceed.


1. Go to the [Sales invoices (AR301000)](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-ledger-windows/sales-invoices-ar301000/index.md) window.
1. In the **Reference no.** field, select the invoice with the status **Open**.

    > [!NOTE]
    > You must release the invoice and its status has to be **Open** or **Closed** for you to proceed.
1. Click **Actions** - **Reverse**. The invoice type now changes to **Credit note**.
1. Optional: Change the **quantity** and the **unit price**.
1. Click ![icon-save](https://docs.vismasoftware.no/media/visma-net-erp/icon-save.png).
1. Click **Reports** - **Preview invoice/note** to preview the credit note.
1. Click **Release**. The status changes to **Open** and ![icon-confirmation](https://docs.vismasoftware.no/media/visma-net-erp/icon-confirmation.png) becomes visible.
1. Click **Reports** - **Print invoice/note**, to print it.
1. Go to the [Customer payments (AR302000)](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-ledger-windows/customer-payments-ar302000/index.md) window to match the invoice and credit note and to close them. For step-by-step instructions of how to match a credit note to an invoice, see: [Apply a credit note to open documents](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/process-invoices/apply-a-credit-note-to-open-documents/index.md).

## What is next?

Once the invoice is released, you send it to the customer.

How the invoice is sent depends on the customer's **Print and e-mail settings**, if the options **Send invoices by email** or **Send invoices to AutoInvoice** are selected.

See: [Set up e-mail invoices for one customer](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/manage-customers/set-up-e-mail-invoices-for-one-customer/index.md) and [Send one invoice to AutoInvoice](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/process-invoices/send-one-invoice-to-autoinvoice/index.md).

You can release and post a batch of invoices / credit notes from the [Release customer documents (AR501000)](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-ledger-windows/release-customer-documents-ar501000/index.md) window, and you can also send a batch from the **Print invoice** window.

See: [Release customer documents](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/process-customer-ledger-documents/release-customer-documents/index.md) and [Send several invoices or credit notes to AutoInvoice](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/manage-mailings/send-several-invoices-or-credit-notes-to-autoinvoice/index.md).


---

[View this page](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/process-invoices/reverse-an-invoice/)