Track customer prepayments

• Customer summary (AR401000): Displays prepayment balances
• Customer details (AR402000): Shows prepayments from individual customers
• Balance by general ledger account (AR632000) report: Displays all prepayments collected on the prepayment account

To track customer prepayments, you use a special liability account, the prepayment account, to record prepayments from customers.

You can change the prepayment account and subaccount for a particular customer in the Customers (AR303000) window. The system credits this account by default when a user enters a new prepayment from the customer.

View prepayment balances

1. Go to the Customer summary (AR401000) window.
2. In the Branch field of the top part, select the branch for which you want to view prepayments.
3. In the Period field, select the financial period, or leave the field blank to view all open prepayments.
4. In the Customer ledger account field, select the prepayment account.

In the table, you can view the list of customers with the prepayment balances calculated for the selected criteria. The Total prepayments field of the top part shows the total amount of customer prepayments calculated, based on the selected criteria.

View prepayments by customer

1. Go to the Customer details (AR402000) window.
2. In the Branch field of the top part, select the branch for which you want to view prepayments.
3. In the Customer field, select the customer whose prepayments you want to view.
4. In the Customer ledger account field, select the prepayment account.

In the table, you can view the list of prepayments that match the selected criteria.

The Prepayments balance field of the top part displays the total amount of customer prepayments calculated, based on the selected criteria.

View all prepayments

1. Go to the Balance by general ledger account (AR632000) report.

2. On the Report parameters tab, specify the report parameters that fit your information needs.

   Note

   If you leave the Branch field blank, you get information on all branches.

3. In the window toolbar, click Run report.

4. Find the prepayment account in the report to view all prepayments that fit the specified criteria.

Additionally, you can use filtering to display only specific documents in the report.

For example: After you set the report parameters and before you run the report, you can add filter condition lines to the Additional filtering conditions table on the Additional sort and filters tab as follows:

• To view only documents collected on the prepayment account with account ID 140000, use the settings shown in the table below.

  Property	Condition	Value
  Account.AccountCD	Equals	140000

• To view only prepayments, use the settings shown in the table below.

  Property	Condition	Value
  ARRegister.DocType	Equals	Prepayment

Related pages

Concepts

• About customer classes
• About tracking customer ledger documents
• Process customer ledger documents - overview
• About customer ledger ageing reports
• About types of customer ledger documents
• About the customer ledger document processing flow
• About changing the processing of customer ledger documents
• About schedules for recurring documents

Tasks

• Copy one customer class to a new one
• Use a template to create a new customer class
• Create a customer class
• Create a customer class template
• Edit or delete customer classes
• Set a customer class as default
• Make settings in the Customer classes window
• Set up dunning letter mailing for a customer class
• Set up invoice mailing for a customer class
• Send invoices by email
• Set customer class print and email preferences
• Set up a dunning letter mailing
• Enable or disable write-offs
• Set up mass processing of mailings

Windows

• Customer classes (AR201000)
• Customer summary (AR401000)