---
title: "Email - overview"
description: "You can manage system email accounts and perform such operations as sending emails from system email accounts and receiving emails to system email accounts; you can also schedule these operations."
lang: en
languages:
  en: https://docs.vismasoftware.no/visma-net-erp/help/email/email-overview/index.md
lastmod: 2026-02-19
---

> Documentation index: https://docs.vismasoftware.no/visma-net-erp/help/email/llms.txt


# Email - overview

Last modified February 19, 2026

> You can manage system email accounts and perform such operations as sending emails from system email accounts and receiving emails to system email accounts; you can also schedule these operations.


You can manage system email accounts and
perform such operations as sending emails from system email accounts and receiving
emails to system email accounts; you can also schedule these operations.

## Processing incoming emails

In Visma Net, you can activate automatic processing of incoming emails for each system email
account.
This automatic processing includes forwarding incoming emails to employees
based on email history tracked by the system.
For details, see: [About processing incoming mail](https://docs.vismasoftware.no/visma-net-erp/help/email/configure-email-accounts/about-processing-incoming-mail/index.md).

## Using personal email addresses for customer management

For prompt
communication with contacts, employees can use their personal email accounts
registered with the system.
The system analyse email history and automatically forwards
incoming emails to the email addresses of all employees that were involved in case
processing.

## Using email templates

In Visma Net, you can create and maintain a virtually unlimited number of email and notification
templates.
Email and notification templates are usually created for specific types of
recipients (contacts, mailing list members, or campaign members) on particular
subjects, such as sales or purchase orders and cash transactions. These templates can
contain place-holders, which the system replaces with actual information when it
generates emails for each recipient of the type.
Files attached to the templates are
sent as email attachments.
For further details, see: [About notification templates](https://docs.vismasoftware.no/visma-net-erp/help/email/manage-emails/about-notification-templates/index.md).

## Sending documents electronically

Many outgoing emails are electronic
versions of documents sent to customers and suppliers.
With Visma Net, you can define the mailing settings for customers and suppliers, which will be used to
send documents to them by email.
(You can continue to print documents for sending them
via postal services to customers and suppliers who do not want to receive documents
electronically.)
Also, you can configure these emails to be sent to employees who work
with specific suppliers or customers.
For more information, see [About predefined mailings for customers and suppliers](//index.md).

## Using other functionalities and options

You can also do the following:

+ Temporarily suspend all **send** and **receive** operations at any time
+ Archive old emails


---

[View this page](https://docs.vismasoftware.no/visma-net-erp/help/email/email-overview/)