--- title: "Incoming (CO409000)" description: "You can use this window to view incoming emails in accordance with the applied filter." lang: en languages: en: https://docs.vismasoftware.no/visma-net-erp/help/email/email-windows/incoming-co409000/index.md lastmod: 2026-02-19 --- > Documentation index: https://docs.vismasoftware.no/visma-net-erp/help/email/email-windows/llms.txt # Incoming (CO409000) Last modified February 19, 2026 > You can use this window to view incoming emails in accordance with the applied filter. This topic provides information about the elements in this window in Visma Net, such as fields, field values, buttons, and check boxes. In this window, unread messages are displayed in bold font, and read messages are shown in regular font. ## The window toolbar The window toolbar includes standard and window-specific buttons. The window-specific buttons are listed below.
Button Description
Actions

Provides the following menu commands (which affect the email or emails you have selected before invoking the command), which you can click to invoke actions:

Reply
Initiates the sending of a reply to the sender of the email.
Reply all
Initiates the sending of a reply to the sender of the email and to all its recipients.
Forward
Initiates the sending of a copy of the email to new recipients.
Mark as read
Marks the selected unread messages as read. Only the assigned owner can mark a message as read.
Mark as unread
Marks the selected read messages as unread. Only the assigned owner can mark a message as unread.
Link to
Invokes the Related entity dialog box. By using this dialog box, you can associate the selected email with an existing entity.
Archive
Stores the selected messages in archival storage.
Create

Provides the following menu commands, which affect the email or emails you have selected before invoking a particular command:

Event
Opens the Event (CR306030) window in a pop-up window. By using this window, you can create a new event; the selected emails will be associated with this event as related activities.
Task
Opens the Task (CR306020) window. In this window, you can create a new task; the selected emails will be associated with this task as related activities.
Contact
Opens the Contacts (CR302000) window in a pop-up window. In this window, you can create a new contact; the selected emails will be associated with this contact and listed among other activities on the Activities tab of the Contacts (CR302000) window.
Case
Opens the Cases (CR306000) window in a pop-up window. By using this window, you can create a new case; the selected emails will be associated with this case and listed among other activities on the Activities tab of the Cases (CR306000) window. This menu command is available only if the Case management feature is enabled in the Enable/disable functionalities (CS100000) window.
Expense receipt
Opens the Expense receipt (EP301020) window in a pop-up window. By using this window, you can create a new expense receipt; the selected emails will be associated with this receipt and listed among other activities, which you can view by clicking Activities on the title bar of the Expense receipt (EP301020) window.
Related entity dialog box
Element Description
Type

The type of the entity with which you want to associate the selected email. The following options are available:

  • Purchase invoice
  • Sales invoice/note
  • Case
  • Customer
  • Employee
  • Expense
  • Receipt
  • General ledger batch
  • Lead/contact
  • Opportunity
  • Prospect
  • Purchase order
  • Purchase receipt
  • Sales order
  • Shipment
  • Supplier
Entity The entity of the selected type with which you want to associate the selected email.
This dialog box has the following buttons.
OK Accepts the specified data and closes the dialog box. As a result, the email is linked to the selected entity as an activity.
Cancel Discards the specified data and closes the dialog box.
## The table The table shown on each filter tab contains the list of emails that match the criteria of the selected filter tab. Table columns
Columns Description
Included An unlabeled check box that you select to include this email among those upon whom an action can be performed.
Subject The subject of the email. Click the subject to view the details of the email.
From The sender of the email.
Date The date of the email.
Email status The status of the email, which indicates whether it has been processed.
to The system email account that received the email.
Related entity description The description of the entity with which this email is associated. Click this link to view the details of this entity.
Workgroup The workgroup to which the email has been assigned.
Owner The employee to whom the email has been assigned.
Created by The name of the employee who created the email.
The table filter tabs Each of the default filter tabs (listed below) has a table whose records are filtered by certain criteria.
Filter Description
All records Displays the complete list of incoming emails, regardless of their owner or status.
Unread emails Displays only the unread incoming emails, regardless of their owner.
My emails Displays only the incoming emails assigned to you, regardless of their status.
My workgroup’s emails Displays only the incoming emails assigned to your workgroup.
Unassigned Displays only the incoming emails that are not assigned to any owner.
Unprocessed Displays only the incoming emails that have not yet been processed by the email server.
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