Add a notification template for changes in case contents
/visma-net-erp/help/email/manage-emails/add-a-notification-template-for-changes-in-case-contents
section
To add a notification template to informing case owners about customers adding comments or attaching files to cases, you use the Notification templates (SM204003) window.
2026-02-19T17:09:06+01:00
# Add a notification template for changes in case contents
To add a notification template to informing case owners about customers adding comments or attaching files to cases, you use the Notification templates (SM204003) window.
For more information: [Notification templates (SM204003)](/visma-net-erp/help/email/email-windows/notification-templates-sm204003/).
After you added the notification template, you register the template on **Self-service portal** to automatically send emails to case owners.
This topic describes how you can add simple notification template for informing a case owner of additions to their cases.
## Add a notification template for activities in cases
1. Go to the [Notification templates (SM204003)](/visma-net-erp/help/email/email-windows/notification-templates-sm204003/) window.
1. Click .
1. In the **Notification ID** field, enter the name of the notification.
1. In the **From** field, select the system email account to be used to send emails.
1. In the **To** field, select the case owner. Type ( (Case.OwnerID.Email) ) or select the necessary option in the list.
1. In the **Subject** field, type the subject of the email, and add the case ID. Type ( (Case.CaseCD) ) or select the necessary option in the list.
1. In the text area, enter the email text and add the contents of the change. Do the following:
+ Enter the text of the email.
+ Add the subject of the customer comment. Type ( (ActivitiesSelect.Subject) ).
+ Add the contents of the case change to the email body. Type ( (Activities.Body) ).
1. Click .
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