Change the recipient address for a pending email

  1. Go to window Pending emails (SM507000).
  2. In the Account field, click icon-select to select an account. The email account that has been created by the system is by default shown here.
  3. In the Assigned to field, you either select the Me check box, or click icon-select to select someone else that is assigned to the email.
  4. In the Subject column, click the link to the corresponding email for which you want to change the recipient email address.
  5. In the Email activity window, click Actions and select Cancel sending.
  6. In the To field, click icon-remove to remove the existing email address.
  7. In the To field, click icon-select to find a new email address, or manually enter one.
  8. Click icon-save or Save and close, or click Send to send the email.
Last modified February 19, 2026