---
title: "Cancel shipments"
description: "To enable the option to cancel shipments,"
lang: en
languages:
  en: https://docs.vismasoftware.no/visma-net-erp/help/sales/process-shipments/cancel-shipments/index.md
lastmod: 2026-02-19
---

> Documentation index: https://docs.vismasoftware.no/visma-net-erp/help/sales/process-shipments/llms.txt


# Cancel shipments

Last modified February 19, 2026

> To enable the option to cancel shipments,


## Prerequisite to cancel shipments

1. Go to window [Sales order preferences (SO101000)](https://docs.vismasoftware.no/visma-net-erp/help/sales/sales-windows/sales-order-preferences-so101000/index.md), section **Shipment settings.**
1. Check the box **Update the warehouse automatically when shipment is confirmed**
1. Check the box **Enable shipment cancellation**.

Result: You have enabled the option to cancel shipments.

## Cancel a shipment

1. Go to window [Shipments (SO302000).](https://docs.vismasoftware.no/visma-net-erp/help/sales/sales-windows/shipments-so302000/index.md)
1. Select the shipment you want to cancel. Ensure **Status** is **Confirmed**
1. Click the button **Action** at the top of the window.
1. Select **Cancel shipment**.

Result: Your shipment transaction is cancelled.

## Confirm the cancellation

1. Stay in window [Shipments (SO302000)](https://docs.vismasoftware.no/visma-net-erp/help/sales/sales-windows/shipments-so302000/index.md).
1. Go to tab **Orders**, column **Inventory correction ref.no.**

### Results

+ A new **Inventory correction ref.no.** for the issue is created.
+ The cancellation issue is displayed in the window [Issues (IN302000)](https://docs.vismasoftware.no/visma-net-erp/help/inventory/inventory-windows/issues-in302000/index.md) with **Trans. type** equals **Return**.
+ Cancelling a shipment has the same effect on the FIFO calculations as creating a receipt. This means the item(s) will be placed as the last bought item(s) and with the same value as they had when creating the shipment.
+ In the cancellation issue, under the tab **Financial details**, you will find the link to window [Journal transactions (GL301000)](https://docs.vismasoftware.no/visma-net-erp/help/general-ledger/general-ledger-windows/journal-transactions-gl301000/index.md). By cancelling a shipment, a record for the reverse of the cost of goods sold is created in the **General ledger**.
+ You can see the shipment in the window [Sales orders (SO301000)](https://docs.vismasoftware.no/visma-net-erp/help/sales/sales-windows/sales-orders-so301000/index.md), tab **Shipments**, now with **Status** equals **Cancelled**.


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[View this page](https://docs.vismasoftware.no/visma-net-erp/help/sales/process-shipments/cancel-shipments/)