---
title: "Handle errors in AutoPay payments"
description: "Before you start When errors occur in processing of AutoPay payments, the icon is displayed next to the payments with an error. You need to solve them before you can process them. If an error message about an inactive AutoPay agreement is displayed, follow the steps in: Make a non-active AutoPay agreement active Go to the table in lower part of the Payment info from AutoPay (AP50550S) window. Select the payment with the icon. In the Rejection message column, read the reason…"
lang: en
languages:
  en: https://docs.vismasoftware.no/visma-net-erp/help/work-processes/autopay/handle-errors-in-autopay-payments/index.md
lastmod: 2026-02-23
---

> Documentation index: https://docs.vismasoftware.no/visma-net-erp/help/work-processes/autopay/llms.txt


# Handle errors in AutoPay payments

Last modified February 23, 2026

> Before you start When errors occur in processing of AutoPay payments, the icon is displayed next to the payments with an error. You need to solve them before you can process them. If an error message about an inactive AutoPay agreement is displayed, follow the steps in: Make a non-active AutoPay agreement active Go to the table in lower part of the Payment info from AutoPay (AP50550S) window. Select the payment with the icon. In the Rejection message column, read the reason…


## Before you start

When errors occur in processing of AutoPay payments, the ![icon-error](https://docs.vismasoftware.no/media/visma-net-erp/icon-error.png) icon is displayed next to the payments with an error. You need to solve them before you can process them.

If an error message about an inactive AutoPay agreement is displayed, follow the steps in: [Make a non-active AutoPay agreement active](https://docs.vismasoftware.no/visma-net-erp/help/supplier-ledger/process-payments/make-a-non-active-autopay-agreement-active/index.md)

1. Go to the table in lower part of the [Payment info from AutoPay (AP50550S)](https://docs.vismasoftware.no/visma-net-erp/help/supplier-ledger/supplier-ledger-windows/payment-info-from-autopay-ap50550s/index.md) window.
1. Select the payment with the ![icon-error](https://docs.vismasoftware.no/media/visma-net-erp/icon-error.png) icon.
1. In the **Rejection message** column, read the reason why the payment was rejected or cancelled. This will tell you what action to take.
1. Click the link on the payment. A dialog box is displayed, showing the purchase document.
1. Make the necessary changes based on the rejection message in the [Payment info from AutoPay (AP50550S)](https://docs.vismasoftware.no/visma-net-erp/help/supplier-ledger/supplier-ledger-windows/payment-info-from-autopay-ap50550s/index.md) window.
1. Click ![icon-save](https://docs.vismasoftware.no/media/visma-net-erp/icon-save.png) and close the pop-up window.
1. In the [Payment info from AutoPay (AP50550S)](https://docs.vismasoftware.no/visma-net-erp/help/supplier-ledger/supplier-ledger-windows/payment-info-from-autopay-ap50550s/index.md) window, click ![icon-refresh](https://docs.vismasoftware.no/media/visma-net-erp/icon-refresh.png) in the lower table.
1. In the **Handle** column, select the check box for the payments with the ![icon-error](https://docs.vismasoftware.no/media/visma-net-erp/icon-error.png) icon, to remove them for this table.
1. Click ![icon-save](https://docs.vismasoftware.no/media/visma-net-erp/icon-save.png).

<h2>Related pages</h2><h3>Tasks</h3>
<ul><li><a href="/visma-net-erp/help/work-processes/autopay/get-payment-info-from-autopay/index.md">Get payment info from AutoPay</a></li><li><a href="/visma-net-erp/help/work-processes/autopay/upload-bank-statements-ap50550s/index.md">Upload bank statements (AP50550S)</a></li>
</ul><h3>Windows</h3>
<ul><li><a href="/visma-net-erp/help/supplier-ledger/supplier-ledger-windows/payment-info-from-autopay-ap50550s/index.md">Payment info from AutoPay (AP50550S)</a></li>
</ul>


---

[View this page](https://docs.vismasoftware.no/visma-net-erp/help/work-processes/autopay/handle-errors-in-autopay-payments/)