Handle errors in AutoPay payments
/visma-net-erp/help/work-processes/autopay/handle-errors-in-autopay-payments
section
2026-02-19T17:09:06+01:00
# Handle errors in AutoPay payments
## Before you start
When errors occur in processing of AutoPay payments, the  icon is displayed next to the payments with an error. You need to solve them before you can process them.
If an error message about an inactive AutoPay agreement is displayed, follow the steps in: [Make a non-active AutoPay agreement active](/visma-net-erp/help/supplier-ledger/process-payments/make-a-non-active-autopay-agreement-active/)
1. Go to the table in lower part of the [Payment info from AutoPay (AP50550S)](/visma-net-erp/help/supplier-ledger/supplier-ledger-windows/payment-info-from-autopay-ap50550s/) window.
1. Select the payment with the  icon.
1. In the **Rejection message** column, read the reason why the payment was rejected or cancelled. This will tell you what action to take.
1. Click the link on the payment. A dialog box is displayed, showing the purchase document.
1. Make the necessary changes based on the rejection message in the [Payment info from AutoPay (AP50550S)](/visma-net-erp/help/supplier-ledger/supplier-ledger-windows/payment-info-from-autopay-ap50550s/) window.
1. Click  and close the pop-up window.
1. In the [Payment info from AutoPay (AP50550S)](/visma-net-erp/help/supplier-ledger/supplier-ledger-windows/payment-info-from-autopay-ap50550s/) window, click  in the lower table.
1. In the **Handle** column, select the check box for the payments with the  icon, to remove them for this table.
1. Click .
Related pages
Tasks
Windows