Direct debit payment process

This work process describes the steps for collecting your customer payments using direct debit.

The links below will guide you through the work process. Each link represents a separate task, from which you can navigate to the next step in this process. You can always choose to go back to this page by clicking icon-navigate-back-helpcentre, or use the link under the Related work process overview.

Before you start

If you want to pay your invoices with direct debit, you must add the correct settings: Get started with direct debit

workflow-1-newSet direct debit preferences for a customer
workflow-2-newCreate and release an invoice
workflow-3-newSend deduction information
workflow-4-newSend direct debit invoices
workflow-5-new

Import bank transactions for direct debit

Note

If your bank has a direct connection with AutoPay: Process statements manually via the AutoPay inbox

workflow-6-newOptional: View a cash deposit for direct debit
workflow-7-newProcess bank transactions for direct debit
workflow-8-newOptional: Process rejected direct debit payments
workflow-9-newCheck status of a direct debit invoice
workflow-10-newOptional: Resend direct debit payments to AutoPay
Last modified February 19, 2026