---
title: "Add a payment message prefix"
description: "Before you start Add a payment method and a bank account to a customer. Go to the Customer ledger preferences (AR101000) window. Go to the General information tab. In the Customer refund settings section, fill in the Payment message prefix field. Click . What is next? Make sure you have created and released the credit note(s), payment(s) and/or prepayment(s) to be refunded. For step-by-step instructions on how to create a credit note, see Create a credit note. For…"
lang: en
languages:
  en: https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-ledger-preferences/add-a-payment-message-prefix/index.md
lastmod: 2026-02-23
---

> Documentation index: https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-ledger-preferences/llms.txt


# Add a payment message prefix

Last modified February 23, 2026

> Before you start Add a payment method and a bank account to a customer. Go to the Customer ledger preferences (AR101000) window. Go to the General information tab. In the Customer refund settings section, fill in the Payment message prefix field. Click . What is next? Make sure you have created and released the credit note(s), payment(s) and/or prepayment(s) to be refunded. For step-by-step instructions on how to create a credit note, see Create a credit note. For…


## Before you start

[Add a payment method and a bank account to a customer](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/manage-customers/add-a-payment-method-and-a-bank-account-to-a-customer/index.md).

1. Go to the [Customer ledger preferences (AR101000)](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-ledger-windows/customer-ledger-preferences-ar101000/index.md) window.
1. Go to the **General information** tab.
1. In the **Customer refund settings** section, fill in the **Payment message prefix** field.
1. Click ![icon-save](https://docs.vismasoftware.no/media/visma-net-erp/icon-save.png).

## What is next?

Make sure you have created and released the credit note(s), payment(s) and/or prepayment(s) to be refunded. For step-by-step instructions on how to create a credit note, see [Create a credit note](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/process-invoices/create-a-credit-note/index.md). For step-by-step instructions on how to create a payment or prepayment, see [Enter a payment document](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-payments/enter-a-payment-document/index.md). For step-by-step instructions on how to release these documents, see [Release a payment document](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-payments/release-a-payment-document/index.md).

To create a customer refund for a document and send it for payment via AutoPay, go to [Process a customer refund](//index.md).

<h2>Related pages</h2><h3>Concepts</h3>
<ul><li><a href="/visma-net-erp/help/customer-ledger/customer-ledger-preferences/about-customer-ledger-preferences/index.md">About Customer ledger preferences</a></li>
</ul><h3>Tasks</h3>
<ul><li><a href="/visma-net-erp/help/customer-ledger/customer-ledger-preferences/change-the-setting-for-automatic-posting-on-release/index.md">Change the setting for automatic posting on release</a></li><li><a href="/visma-net-erp/help/customer-ledger/customer-ledger-preferences/set-up-dunning-letter-mailing-in-the-customer-ledger-preferences/index.md">Set up dunning letter mailing in the Customer ledger preferences</a></li><li><a href="/visma-net-erp/help/customer-ledger/customer-ledger-preferences/set-up-invoice-mailing-in-the-customer-ledger-preferences/index.md">Set up invoice mailing in the Customer ledger preferences</a></li><li><a href="/visma-net-erp/help/customer-ledger/customer-ledger-preferences/select-processing-options-for-overdue-charges/index.md">Select processing options for overdue charges</a></li><li><a href="/visma-net-erp/help/customer-ledger/customer-ledger-preferences/make-overdue-and-dunning-settings-in-the-customer-ledger-preferences/index.md">Make overdue and dunning settings in the Customer ledger preferences</a></li><li><a href="/visma-net-erp/help/customer-ledger/customer-ledger-preferences/apply-line-discount-to-item-price-or-extended-item-price/index.md">Apply line discount to Item price or Extended item price</a></li><li><a href="/visma-net-erp/help/customer-ledger/manage-dunning-letters/set-up-a-dunning-letter-mailing/index.md">Set up a dunning letter mailing</a></li><li><a href="/visma-net-erp/help/customer-ledger/manage-dunning-letters/set-up-the-dunning-process/index.md">Set up the dunning process</a></li><li><a href="/visma-net-erp/help/customer-ledger/manage-commissions/configure-commissions/index.md">Configure commissions</a></li><li><a href="/visma-net-erp/help/customer-ledger/process-invoices/set-up-document-amount-rounding/index.md">Set up document amount rounding</a></li>
</ul><h3>Windows</h3>
<ul><li><a href="/visma-net-erp/help/customer-ledger/customer-ledger-windows/customer-ledger-preferences-ar101000/index.md">Customer ledger preferences (AR101000)</a></li>
</ul>


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[View this page](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-ledger-preferences/add-a-payment-message-prefix/)