--- title: "Write-off balances and credits (AR505000)" description: "You use this window to write off balances or credits." lang: en languages: en: https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-ledger-windows/write-off-balances-and-credits-ar505000/index.md lastmod: 2026-02-19 --- > Documentation index: https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-ledger-windows/llms.txt # Write-off balances and credits (AR505000) Last modified February 19, 2026 > You use this window to write off balances or credits. This topic provides information about the elements in this window in Visma Net, such as fields, field values, buttons, and check boxes. You use this window to write off balances or credits. You can select documents by customer, post period, and type of write-off operation. As a result of processing, the system does the following: 1. Generates documents of the **Balance write-off** or **Credit write-off** types depending on write-off operation you have selected. 1. Releases these documents regardless of the value of the **Hold documents on entry** check box in the [Customer ledger preferences (AR101000)](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-ledger-windows/customer-ledger-preferences-ar101000/index.md) window. 1. Generates batches of appropriate transactions with the **Unposted** or **Posted** status, depending on the value of the **Automatically post on release** check box in the [Customer ledger preferences (AR101000)](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-ledger-windows/customer-ledger-preferences-ar101000/index.md) window. 1. Applies each generated document to the corresponding document that you have written balance or credit off and closes both documents. For more information, see: [Write-off methods - overview](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/manage-credit-policy/write-off-methods/write-off-methods-overview/index.md). ## The window toolbar
Button Description
Process Processes the write-offs for the documents you have selected in the table.
Process all Processes the write-offs for all the listed documents.
## The top part You can use the elements in this part to narrow the list of documents displayed in the table.
Element Description
Type The type of operation. The following types are available: Credit write-off and Balance write-off.
Doc. date The date when the write-offs are performed.
Post period The period to which the write-off transactions should be posted.
Branch The branch for which you want to display data. By default, it is the branch a user is currently logged in. If a user clears the box value, the system displays the documents from all the branches to which the user has access to.
Customer The customer whose balances or credits will be written off. You can select a customer from the list or leave the field blank to view the documents of all the customers.
Reason code A reason code that defines an account and subaccount to be used for writing off credits or balances. By default, the system uses reason codes you specified in the Customer ledger preferences (AR101000) window.
Limit The maximum balance of a document that may be a subject to the selected write-off operation. By default, it is the value specified for the customer (if selected) in the Write-off limit field in the Customers (AR303000) window. You can enter the specific limit manually, if needed.
Selection total A read-only box that shows the total amount on the selected documents.
## The table This table displays documents that have a balance no greater than the amount specified in the **Limit** field and match other criteria specified in the Selection area. Review the documents that may be subject to write-off.
Column Description
Branch The branch of the document.
Type

The type of customer ledger document. The following types can be processed, if the type of operation is set to Balance write-off:

Invoice
Created for an invoice sent to the customer for goods sold or services provided.
Credit note
Used for a document that adjusts the credit amount in previous invoices.
Overdue charge
Used for overdue charges.

The following types can be processed, if the type of operation is set to Credit write-off:

Debit note
Created for a document that adjusts the debit amount in previous invoices.
Payment
Created for a payment received from the customer.
Prepayment
Created for a prepayment received from the customer
Ref. no. The identifier of the document. If you click the link, the system opens the Sales invoices (AR301000) or Customer payments (AR302000) window, depending on the type of the selected document, and displays the details of the selected customer ledger document.
Customer The customer for whom this document is intended.
Customer name The customer’s name.
Date The date of the document.
Post period The post period of the document.
Currency

The currency of the document.

This column is available only if the Multi-currency accounting functionality is enabled in the Enable/disable functionalities (CS100000) window.
Foreign currency balance

The open balance of the document in the foreign currency to which payment was not applied.

This column is available only if the Multi-currency accounting functionality is enabled in the Enable/disable functionalities (CS100000) window.
Foreign currency amount The amount in foreign currency.
Amount The amount in base currency.
Balance The open balance of the document in the base currency to which payment was not applied.
Balance % Percentage of balance from the amount
Invoice text A detailed description for the document in which the amount will be written off.
Reason code A reason code used.

Related pages

Concepts

Tasks

Windows

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