---
title: "Write-off underpayments or overpayments"
description: "Before you start To be able to write off, you have to enable this in the settings for your customer: Enable write-offs for customer. Go to the Write-off balances and credits (AR505000) window. In Type, select the write-off operation you want to use: Balance write-off - to write-off an underpayment. Credit write-off - to write-off an overpayment. Select a customer by clicking . Optional: Select a post period by clicking . Select a reason code by clicking . If there is no…"
lang: en
languages:
  en: https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/manage-credit-policy/write-off-methods/write-off-underpayments-or-overpayments/index.md
lastmod: 2026-02-23
---

> Documentation index: https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/manage-credit-policy/write-off-methods/llms.txt


# Write-off underpayments or overpayments

Last modified February 23, 2026

> Before you start To be able to write off, you have to enable this in the settings for your customer: Enable write-offs for customer. Go to the Write-off balances and credits (AR505000) window. In Type, select the write-off operation you want to use: Balance write-off - to write-off an underpayment. Credit write-off - to write-off an overpayment. Select a customer by clicking . Optional: Select a post period by clicking . Select a reason code by clicking . If there is no…


## Before you start

To be able to write off, you have to enable this in the settings for your customer: [Enable write-offs for customer](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/manage-customers/enable-write-offs-for-customer/index.md).

1. Go to the [Write-off balances and credits (AR505000)](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-ledger-windows/write-off-balances-and-credits-ar505000/index.md) window.
1. In **Type**, select the write-off operation you want to use:

    1. **Balance write-off** - to write-off an underpayment.
    1. **Credit write-off** - to write-off an overpayment.
1. Select a **customer** by clicking ![icon-select](https://docs.vismasoftware.no/media/visma-net-erp/icon-select.jpg).
1. Optional: Select a **post period** by clicking ![icon-select](https://docs.vismasoftware.no/media/visma-net-erp/icon-select.jpg).
1. Select a **reason code** by clicking ![icon-select](https://docs.vismasoftware.no/media/visma-net-erp/icon-select.jpg). If there is no relevant reason code: [Create reason codes for write-offs](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/manage-credit-policy/write-off-methods/create-reason-codes-for-write-offs/index.md).
1. Go to the table, and select the invoices you want to process.
1. Click:

    1. Process the selected invoices, or
    1. Process all in the list of invoices / credit notes, and create batches with status **Posted** or **Unposted**.

The write-offs are posted to the general ledger.

<h2>Related pages</h2><h3>Concepts</h3>
<ul><li><a href="/visma-net-erp/help/customer-ledger/manage-credit-policy/write-off-methods/write-off-methods-overview/index.md">Write-off methods - overview</a></li>
</ul><h3>Tasks</h3>
<ul><li><a href="/visma-net-erp/help/customer-ledger/manage-credit-policy/write-off-methods/write-off-balances-and-credits/index.md">Write off balances and credits</a></li>
</ul><h3>Windows</h3>
<ul><li><a href="/visma-net-erp/help/customer-ledger/customer-ledger-windows/write-off-balances-and-credits-ar505000/index.md">Write-off balances and credits (AR505000)</a></li><li><a href="/visma-net-erp/help/customer-ledger/customer-ledger-windows/sales-invoices-ar301000/index.md">Sales invoices (AR301000)</a></li><li><a href="/visma-net-erp/help/customer-ledger/customer-ledger-windows/customers-ar303000/index.md">Customers (AR303000)</a></li>
</ul>


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[View this page](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/manage-credit-policy/write-off-methods/write-off-underpayments-or-overpayments/)