---
title: "Correct an application record"
description: "If you have mistakenly applied a customer payment, prepayment, or refund to the wrong document, you can correct the application record."
lang: en
languages:
en: https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-payments/correct-an-application-record/index.md
lastmod: 2026-02-23
---
> Documentation index: https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-payments/llms.txt
# Correct an application record
Last modified February 23, 2026
> If you have mistakenly applied a customer payment, prepayment, or refund to the wrong document, you can correct the application record.
> [!NOTE]
> After you have corrected the application record, you can apply the payment document to other documents. For more information, see: [Form a list of applications manually](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-payments/form-a-list-of-applications-manually/index.md) or [Form a list of applications automatically](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-payments/form-a-list-of-applications-automatically/index.md).
You correct an application record differently depending on whether the application
record has been released or not.
In either case, you use the [Customer payments (AR302000)](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-ledger-windows/customer-payments-ar302000/index.md) window.
## Remove an application record that has not been released
1. Got to the [Customer payments (AR302000)](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-ledger-windows/customer-payments-ar302000/index.md) window.
1. In the **Type** field, select the document type.
1. Select the document whose application record you want to correct.
1. On the **Documents to apply** tab, leave only the documents you want to apply by doing the following:
1. Select the document you don't want to apply.
1. In the table toolbar, click **Delete row**.
1. Repeat the previous two steps for each document you don't want to apply.
1. In the window toolbar, click .
## Reverse a released application record
1. Got to the [Customer payments (AR302000)](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-ledger-windows/customer-payments-ar302000/index.md) window.
1. In the **Type** field, select the type of the payment.
1. In the **Reference no.** field, select the number of the document whose application record you want to correct.
1. On the **Application history** tab, select the application you want to reverse.
1. In the table toolbar, click **Reverse application**.
1. Repeat steps 4 and 5 for each application you want to reverse.
1. In the window toolbar, click .
1. If you have reversed application records for a customer refund, you must fully apply its available balance before you complete the next step. For step-by-step instruction, see: [Form a list of applications manually](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-payments/form-a-list-of-applications-manually/index.md) or [Form a list of applications automatically](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-payments/form-a-list-of-applications-automatically/index.md).
1. Click **Release** to release the reversed application records.
Related pages
Concepts
Windows
---
[View this page](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-payments/correct-an-application-record/)