---
title: "Void a customer refund"
description: "Customer refunds can be voided if errors have been made or the refunds are otherwise invalid."
lang: en
languages:
  en: https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-payments/void-a-customer-refund/index.md
lastmod: 2026-02-19
---

> Documentation index: https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-payments/llms.txt


# Void a customer refund

Last modified February 19, 2026

> Customer refunds can be voided if errors have been made or the refunds are otherwise invalid.


Customer refunds can be voided if errors have been made or the refunds are otherwise invalid.
Voiding a refund reverses the original refund transactions.
You can use the [Customer payments (AR302000)](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-ledger-windows/customer-payments-ar302000/index.md) window to void a customer refund that has been applied to customer payments, prepayments, or credit notes.

1. Go to the [Customer payments (AR302000)](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-ledger-windows/customer-payments-ar302000/index.md) window.
1. In the **Type** field, select the **Customer** refund type.
1. In the **Reference no.** field, select the document you want to void.
1. In the window toolbar, click **Void**. The system does the following:

+ Reverses the refund in full.
+ Changes the status of the customer refund to **Voided**.
+ Creates a document with the **Voided refund** type that has the same reference number as the customer refund has. You use this document in the remaining steps of this procedure.

1. Optional: In the **Date** field in the top part, change the date of the voided refund.
The date specified in this field should be the date when the voided refund is released (payment date) and when the related batch was created (transaction date).

1. In the window toolbar, click **Save** to save the voided refund.

1. Make sure the **Hold** check box is cleared.

1. In the window toolbar, click **Release**.

<h2>Related pages</h2><h3>Concepts</h3>
<ul><li><a href="/visma-net-erp/help/customer-ledger/customer-payments/about-payment-processing-flow/index.md">About payment processing flow</a></li><li><a href="/visma-net-erp/help/customer-ledger/customer-payments/about-manual-payment-application/index.md">About manual payment application</a></li><li><a href="/visma-net-erp/help/customer-ledger/process-payments-and-applications/about-release-of-payments-and-prepayments/index.md">About release of payments and prepayments</a></li>
</ul><h3>Tasks</h3>
<ul><li><a href="/visma-net-erp/help/customer-ledger/process-invoices/apply-a-credit-note-to-open-documents/index.md">Apply a credit note to open documents</a></li><li><a href="/visma-net-erp/help/customer-ledger/customer-payments/view-invoices-paid-with-a-specific-payment-document/index.md">View invoices paid with a specific payment document</a></li><li><a href="/visma-net-erp/help/customer-ledger/customer-payments/release-a-payment-document/index.md">Release a payment document</a></li>
</ul><h3>Windows</h3>
<ul><li><a href="/visma-net-erp/help/customer-ledger/customer-ledger-windows/customer-payments-ar302000/index.md">Customer payments (AR302000)</a></li><li><a href="/visma-net-erp/help/customer-ledger/customer-ledger-windows/sales-invoices-ar301000/index.md">Sales invoices (AR301000)</a></li>
</ul>


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[View this page](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-payments/void-a-customer-refund/)