---
title: "Void a payment or prepayment document"
description: "Incoming payments can be voided if errors were made or the payments are otherwise invalid."
lang: en
languages:
  en: https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-payments/void-a-payment-or-prepayment-document/index.md
lastmod: 2026-02-23
---

> Documentation index: https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-payments/llms.txt


# Void a payment or prepayment document

Last modified February 23, 2026

> Incoming payments can be voided if errors were made or the payments are otherwise invalid.


Incoming payments can be voided if errors were made or the payments are otherwise
invalid.
Voiding a payment reverses the original payment transactions.
You can use
the [Payments (AR302000)](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-ledger-windows/customer-payments-ar302000/index.md) window to void a customer payment or
prepayment that has been applied to invoices.

1. Go to the [Payments (AR302000)](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-ledger-windows/customer-payments-ar302000/index.md) window.
1. In the **Type** field, select the payment type.
1. In the **Reference no.** field, select the document you want to void.
1. In the window toolbar, click **Void**. The system does the following:

    + Reverses the payment application in full.
    + Changes the status of the payment document to **Voided**.
    + Creates a document with the **Voided payment** type with the same reference number as the payment or prepayment. You use this document in the remaining steps of this procedure.
1. Optional: In the **Application date** field, change the date of the voided payment. The date specified in this field should be the date when the vosided payment is released ( **Payment date** ) and when the related batch was created ( **Transaction date** ).
1. In the window toolbar, click ![icon-save](https://docs.vismasoftware.no/media/visma-net-erp/icon-save.png) to save the voided payment.
1. Make sure the **Hold** check box is cleared.
1. In the window toolbar, click **Release**.

<h2>Related pages</h2><h3>Concepts</h3>
<ul><li><a href="/visma-net-erp/help/customer-ledger/customer-payments/about-payment-processing-flow/index.md">About payment processing flow</a></li><li><a href="/visma-net-erp/help/customer-ledger/customer-payments/about-manual-payment-application/index.md">About manual payment application</a></li><li><a href="/visma-net-erp/help/customer-ledger/process-payments-and-applications/about-release-of-payments-and-prepayments/index.md">About release of payments and prepayments</a></li><li><a href="/visma-net-erp/help/customer-ledger/process-payments-and-applications/processing-payments-and-applications-overview/index.md">Processing payments and applications - overview</a></li><li><a href="/visma-net-erp/help/customer-ledger/process-payments-and-applications/about-payment-recording/index.md">About payment recording</a></li><li><a href="/visma-net-erp/help/customer-ledger/process-payments-and-applications/about-automatic-payment-application/index.md">About automatic payment application</a></li><li><a href="/visma-net-erp/help/customer-ledger/process-payments-and-applications/about-release-of-application-records/index.md">About release of application records</a></li><li><a href="/visma-net-erp/help/customer-ledger/customer-payments/about-refund-processing/index.md">About refund processing</a></li>
</ul><h3>Windows</h3>
<ul><li><a href="/visma-net-erp/help/customer-ledger/customer-ledger-windows/customer-payments-ar302000/index.md">Customer payments (AR302000)</a></li><li><a href="/visma-net-erp/help/customer-ledger/customer-ledger-windows/sales-invoices-ar301000/index.md">Sales invoices (AR301000)</a></li>
</ul>


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[View this page](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-payments/void-a-payment-or-prepayment-document/)