---
title: "About customer credit hold"
description: "You may encounter an unfortunate situation when a customer has not paid for a long time and has not responded to any inquiries or requests for payment."
lang: en
languages:
  en: https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/manage-credit-policy/about-customer-credit-hold/index.md
lastmod: 2026-02-19
---

> Documentation index: https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/manage-credit-policy/llms.txt


# About customer credit hold

Last modified February 19, 2026

> You may encounter an unfortunate situation when a customer has not paid for a long time and has not responded to any inquiries or requests for payment.


You might have notified the customer about due invoices with a series of dunning letters or in some other way. You can put a hold on the customer's credit until the issue is resolved.

An employee who is authorised to manage customer credit can apply credit holds to the customers involved by using the [Manage credit holds (AR523000)](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-ledger-windows/manage-credit-holds-ar523000/index.md) window. Once a credit hold has been applied to a customer account, no new sales orders or invoices can be created for this customer.

An authorised user can manually release a customer from credit hold by changing the customer
status from **Credit hold** to **Active**.
To do this, the authorised user's role should
have access to the **Status** field of the [Customers (AR303000)](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-ledger-windows/customers-ar303000/index.md) window.

<h2>Related pages</h2><h3>Concepts</h3>
<ul><li><a href="/visma-net-erp/help/customer-ledger/manage-credit-policy/manage-credit-policy-overview/index.md">Manage credit policy - overview</a></li><li><a href="/visma-net-erp/help/customer-ledger/manage-credit-policy/payment-terms/about-payment-terms/index.md">About payment terms</a></li><li><a href="/visma-net-erp/help/customer-ledger/manage-credit-policy/about-credit-verification/index.md">About credit verification</a></li><li><a href="/visma-net-erp/help/customer-ledger/manage-credit-policy/overdue-charges/about-overdue-charges/index.md">About overdue charges</a></li><li><a href="/visma-net-erp/help/customer-ledger/manage-credit-policy/statement-cycles/statement-cycles-overview/index.md">Statement cycles - overview</a></li><li><a href="/visma-net-erp/help/customer-ledger/manage-credit-policy/write-off-methods/write-off-methods-overview/index.md">Write-off methods - overview</a></li>
</ul><h3>Windows</h3>
<ul><li><a href="/visma-net-erp/help/customer-ledger/customer-ledger-windows/manage-credit-holds-ar523000/index.md">Manage credit holds (AR523000)</a></li>
</ul>


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[View this page](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/manage-credit-policy/about-customer-credit-hold/)