--- title: "Manage credit holds (AR523000)" description: "By using this window, you can place customers that have overdue invoices and have received the final dunning letters on credit hold; you can also release them from credit hold after they have paid." lang: en languages: en: https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-ledger-windows/manage-credit-holds-ar523000/index.md lastmod: 2026-02-19 --- > Documentation index: https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-ledger-windows/llms.txt # Manage credit holds (AR523000) Last modified February 19, 2026 > By using this window, you can place customers that have overdue invoices and have received the final dunning letters on credit hold; you can also release them from credit hold after they have paid. This topic provides information about the elements in this window in Visma Net, such as fields, field values, buttons, and check boxes. ## The window toolbar
Button Description
Process Initiates the processing, based on the selected action, of the customer accounts you have selected.
Process all Initiates the processing of all customer accounts listed in the table.
## The top part Here, you can select the action to be performed if you click **Process** or **Process all**. Also, you can specify the time interval during which the final dunning letters were generated.
Element Description
Action

The operation the system performs if you click Process or Process all. The following options are available:

  • Apply credit hold: Prevents users from creating any new sales orders for the selected customers.

If you select this option, the table will include only the customers eligible for applying the credit hold. In other words, the table will include the customers for which the final dunning letters were generated and the credit hold was not applied. This rule applies only when the Show all check box is not selected.

  • Release credit hold: Takes the selected customer accounts off hold so that new sales orders can be created.

If you select this option, the table will include only the customers eligible for releasing the credit hold. In other words, the table will include the customers for which the final dunning letters were generated and the credit hold was applied. This rule applies only when the Show all check box is not selected.
Show all A check box that you select to have the table include all the customers for which the final dunning letters were generated in the specified date range. If you do not select this check box, the table will display the customers as specified in the description of the Action field.
Start date

The starting date of the date range within which the final dunning letters were generated.

Date selection is available only if the Apply credit hold action is selected.
End date

The ending date of the date range within which the final dunning letters were generated.

Date selection is available only if the Apply credit hold action is selected.
## The table This table contains the list of customers for which the final dunning letters were generated in the specified date range.
Column Description
Customer no. An ID of the customer account.
Customer name The name of the customer.
Dunning letter date

The date when the final letter was generated.

The column is available if the Dunning letter management functionality is enabled in the Enable/disable functionalities (CS100000) window.
Overdue balance The overdue amount owed by the customer.
Customer balance The total amount of the open customer documents.
Status The status of the customer account.

Related pages

Concepts

Windows

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