---
title: "Prepare dunning letters by document"
description: "Before you start Enable or disable dunning letter management Make overdue and dunning settings in the Customer ledger preferences window Set customer class print and email preferences Set up dunning letter mailing for a customer class For all customers, the dunning process checks customers’ due documents and gives you the ability to prepare and send dunning letters of different severity levels. You can prepare a separate dunning letter for each document, or you can group the…"
lang: en
languages:
  en: https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/manage-dunning-letters/prepare-dunning-letters-by-document/index.md
lastmod: 2026-02-19
---

> Documentation index: https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/manage-dunning-letters/llms.txt


# Prepare dunning letters by document

Last modified February 19, 2026

> Before you start Enable or disable dunning letter management Make overdue and dunning settings in the Customer ledger preferences window Set customer class print and email preferences Set up dunning letter mailing for a customer class For all customers, the dunning process checks customers’ due documents and gives you the ability to prepare and send dunning letters of different severity levels. You can prepare a separate dunning letter for each document, or you can group the…


## Before you start

[Enable or disable dunning letter management](https://docs.vismasoftware.no/visma-net-erp/help/common-settings/enable-or-disable-functionalites/enable-or-disable-dunning-letter-management/index.md)

[Make overdue and dunning settings in the Customer ledger preferences window](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-ledger-preferences/make-overdue-and-dunning-settings-in-the-customer-ledger-preferences/index.md)

[Set customer class print and email preferences](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-classes/set-customer-class-print-and-email-preferences/index.md)

[Set up dunning letter mailing for a customer class](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-classes/set-up-dunning-letter-mailing-for-a-customer-class/index.md)

For all customers, the dunning process checks customers' due documents and gives you the ability to prepare and send dunning letters of different severity levels.

You can prepare a separate dunning letter for each document, or you can group the documents of a customer with different levels into one letter.

> [!NOTE]
> Before you start preparing dunning letters, make sure that customers do not have open payments, prepayments and credit memos that can be applied against outstanding documents.

1. Go to the [Prepare dunning letters (AR521000)](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-ledger-windows/prepare-dunning-letters-ar521000/index.md) window.
1. Optional: Select a **customer class**.
1. Optional: Select a **customer**.
1. In the table, select the documents you want to prepare dunning letters for. Select the **All overdue documents** radio button, to have the system create dunning letters from all overdue documents. Select the **Dunning letter level** radio button and enter the dunning letter levels you want to use in the **From** and **To** fields.
1. Click **Process** or **Process all**.

## What is next?

To print or email the reviewed and released dunning letters, go to the **Print/release dunning letters** window.

<h2>Related pages</h2><h3>Concepts</h3>
<ul><li><a href="/visma-net-erp/help/customer-ledger/manage-dunning-letters/about-dunning-process-by-customer/index.md">About dunning process by customer</a></li><li><a href="/visma-net-erp/help/customer-ledger/manage-dunning-letters/about-dunning-process-by-document/index.md">About dunning process by document</a></li>
</ul><h3>Tasks</h3>
<ul><li><a href="/visma-net-erp/help/customer-ledger/manage-dunning-letters/prepare-dunning-letters-by-customer/index.md">Prepare dunning letters by customer</a></li><li><a href="/visma-net-erp/help/customer-ledger/manage-dunning-letters/set-up-the-dunning-process/index.md">Set up the dunning process</a></li><li><a href="/visma-net-erp/help/customer-ledger/manage-dunning-letters/set-up-a-dunning-letter-mailing/index.md">Set up a dunning letter mailing</a></li>
</ul><h3>Windows</h3>
<ul><li><a href="/visma-net-erp/help/customer-ledger/customer-ledger-windows/prepare-dunning-letters-ar521000/index.md">Prepare dunning letters (AR521000)</a></li><li><a href="/visma-net-erp/help/customer-ledger/customer-ledger-windows/print-release-dunning-letters-ar522000/index.md">Print/release dunning letters (AR522000)</a></li>
</ul>


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[View this page](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/manage-dunning-letters/prepare-dunning-letters-by-document/)