Pay a specific outstanding document
/visma-net-erp/help/customer-ledger/process-payments-and-applications/pay-a-specific-outstanding-document
section
You can enter a customer payment received for a specific outstanding document by using the Sales invoices (AR301000) window as a starting point.
2026-02-19T17:09:06+01:00
# Pay a specific outstanding document
You can enter a customer payment received for a specific outstanding document by using the Sales invoices (AR301000) window as a starting point.
For more information: [Sales invoices (AR301000)](/visma-net-erp/help/customer-ledger/customer-ledger-windows/sales-invoices-ar301000/).
1. Go to the [Sales invoices (AR301000)](/visma-net-erp/help/customer-ledger/customer-ledger-windows/sales-invoices-ar301000/) window.
1. In the **Type** field of the top part, select the type of the outstanding document: **Invoice**, **Credit note**, **Debit note**, **Credit write-off**, or **Overdue charge**.
1. Select the document by the reference number, or navigate to it.
1. Check the status of the document. You can enter a payment for an outstanding document only if it has the **Open** status.
1. In the **Actions** menu in the window toolbar, select **Enter payment/apply note**.
This action causes the system to navigate to the
[Customer payments (AR302000)](/visma-net-erp/help/customer-ledger/customer-ledger-windows/customer-payments-ar302000/) window.
The
system automatically fills in most of the fields in the Selection area;
check this information.
Also, the payment is automatically applied to the
outstanding document; check the information in the **Documents to apply** tab.
1. Enter a reference to the customer payment in the **Payment ref.** field.
Depending on the settings you have established, this field might be filled in automatically by the system.
1. Optional: Add a description of the payment.
1. In the **Payment amount** field, check the amount of the customer payment.
1. To save the customer payment with the **Balanced** status, make sure the **Hold** check box is cleared.
1. In the window toolbar, click .
1. Optional: Click **Release** in the window toolbar. When the payment document is released, it is assigned the **Closed** status because the amount of the document applied to the payment is equal to the payment amount.
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