---
title: "Add a notification template for changes in case contents"
description: "To add a notification template to informing case owners about customers adding comments or attaching files to cases, you use the Notification templates (SM204003) window."
lang: en
languages:
  en: https://docs.vismasoftware.no/visma-net-erp/help/email/manage-emails/add-a-notification-template-for-changes-in-case-contents/index.md
lastmod: 2026-02-23
---

> Documentation index: https://docs.vismasoftware.no/visma-net-erp/help/email/manage-emails/llms.txt


# Add a notification template for changes in case contents

Last modified February 23, 2026

> To add a notification template to informing case owners about customers adding comments or attaching files to cases, you use the Notification templates (SM204003) window.


For more information: [Notification templates (SM204003)](https://docs.vismasoftware.no/visma-net-erp/help/email/email-windows/notification-templates-sm204003/index.md).

After you added the notification template, you register the template on **Self-service portal** to automatically send emails to case owners.

This topic describes how you can add simple notification template for informing a case owner of additions to their cases.

## Add a notification template for activities in cases

1. Go to the [Notification templates (SM204003)](https://docs.vismasoftware.no/visma-net-erp/help/email/email-windows/notification-templates-sm204003/index.md) window.
1. Click ![icon-add](https://docs.vismasoftware.no/media/visma-net-erp/icon-add.png).
1. In the **Notification ID** field, enter the name of the notification.
1. In the **From** field, select the system email account to be used to send emails.
1. In the **To** field, select the case owner. Type ( (Case.OwnerID.Email) ) or select the necessary option in the list.
1. In the **Subject** field, type the subject of the email, and add the case ID. Type ( (Case.CaseCD) ) or select the necessary option in the list.
1. In the text area, enter the email text and add the contents of the change. Do the following:

    + Enter the text of the email.
    + Add the subject of the customer comment. Type ( (ActivitiesSelect.Subject) ).
    + Add the contents of the case change to the email body. Type ( (Activities.Body) ).
1. Click ![icon-save](https://docs.vismasoftware.no/media/visma-net-erp/icon-save.png).

<h2>Related pages</h2><h3>Concepts</h3>
<ul><li><a href="/visma-net-erp/help/email/manage-emails/about-notification-templates/index.md">About notification templates</a></li>
</ul><h3>Windows</h3>
<ul><li><a href="/visma-net-erp/help/email/email-windows/notification-templates-sm204003/index.md">Notification templates (SM204003)</a></li>
</ul>


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