Support User

Add a support user

1. Click the “Add support user” link.
2. Select the user(s) you want to assign as support
3. Specify the end date for the support period
4. Click Save to apply the changes

Change end of support user access

1. In the Support user list, click on the name of the desired support user
2. Click on “Change end of support access”
3. Choose the new end date for support access
4. Click “Save support user” to apply the changes

View support user details

1. In the Support user list, click on the name of the desired support user
2. Check the displayed details
3. Navigate to other tabs for additional details

Remove support user

1. In the Support user list, click on the name of the desired support user
2. Click the “Remove support user” button at the bottom left
3. Approve as prompted

Include support user in user group

1. In the Support user list, click on the name of the desired support user
2. Navigate to the “User groups” tab
3. Click the “Include in user groups” tab
4. Click the “Include in” link to add user to user group
5. Click the “Save user” to confirm

Note: Support users added to a user group inherit all access that is configured based on roles assigned for the user group.

Exclude support user from user group

1. In the Support user list, click on the name of the desired support user
2. Navigate to the “User groups” tab
3. Click the “Exclude from” link to remove a user from user group
4. Click the “Save user” to confirm

Note: By removing the support user from the user group, the user will lose all inherited access through that user group.

Check support user membership

1. In the Support user list, click on the name of the desired support user
2. Click on the User groups tab
3. Under Included in user groups, review the list to see which groups the user belongs to
4. If needed, use the Search field to locate specific group names

View support user change log

1. In the Support user list, click on the name of the desired support user
2. Click the “Change log” tab
3. View all changes made to the user’s account

Export support user change log

1. In the Support user list, click on the name of the desired support user
2. Click the “Change log” tab
3. Press the “Export” button

Check the Connect user ID

1. In the Support user list, click on the name of the desired support user
2. Navigate to the “Configuration” tab
3. Check the Connected User ID displayed there