Troubleshooting

Authentication failure

All invalid authentications to the Government service will lead to the report status ‘ErrorLogOn’. You can resend the report from Visma AutoReport.

If the authentication errors continue, go to the Government service’s website and try to log in. The service might be unavailable.

Invalid report data

For some reports type, Visma AutoReport validates the data according to the report content rules provided by the Government.

If data is invalid, the system tells you which element is invalid.

To resolve the issue, you must correct the data in the Visma system and resend the report.

Please note that Visma AutoReport will not find all data errors that might appear in a report. For example, you may receive a report rejected error from Government service after Visma AutoReport has sent it. When this happens, you must also resolve the error in the Visma system.

Connection issues to Government service

If the internet connection is down to the Government service, or it is otherwise unavailable, Visma AutoReport will not be able to deliver the reports. Visma AutoReport will indicate this situation as an error and you need to try to resend the reports later from the Visma system. If the problem continue, please contact the support of Government service (ie. not Visma) for more information about the service availability. Visma AutoReport will not automatically sent the report when the connection available again. You must resend the report from the Visma system.