---
title: "Process rejected payments"
description: "Before you start If you have paid the same invoice twice, and you need to undo one of the payments, you must first make a registered payment void. See: Create a voided payment. Go to the Process bank transactions (CA306000) window. In the Cash account field, select a cash account for direct debit. Click Process rejected. when the system has reconciled all matching payments. The matched payments will disappear from the table. The invoices and payments in the Bank deposits…"
lang: en
languages:
  en: https://docs.vismasoftware.no/visma-net-erp/help/cash-management/manage-bank-statements/process-rejected-payments/index.md
lastmod: 2026-02-23
---

> Documentation index: https://docs.vismasoftware.no/visma-net-erp/help/cash-management/manage-bank-statements/llms.txt


# Process rejected payments

Last modified February 23, 2026

> Before you start If you have paid the same invoice twice, and you need to undo one of the payments, you must first make a registered payment void. See: Create a voided payment. Go to the Process bank transactions (CA306000) window. In the Cash account field, select a cash account for direct debit. Click Process rejected. when the system has reconciled all matching payments. The matched payments will disappear from the table. The invoices and payments in the Bank deposits…


## Before you start

If you have paid the same invoice twice, and you need to undo one of the payments, you must first make a registered payment void.
See: [Create a voided payment](//index.md).

1. Go to the [Process bank transactions (CA306000)](https://docs.vismasoftware.no/visma-net-erp/help/cash-management/cash-management-windows/process-bank-transactions-ca306000/index.md) window.
1. In the **Cash account** field, select a cash account for direct debit.
1. Click **Process rejected**. when the system has reconciled all matching payments. The matched payments will disappear from the table.

    ![icon-confirmation](https://docs.vismasoftware.no/media/visma-net-erp/icon-confirmation.png) is displayed

    > [!NOTE]
    > The invoices and payments in the [Bank deposits (CA305000)](https://docs.vismasoftware.no/visma-net-erp/help/cash-management/cash-management-windows/bank-deposits-ca305000/index.md) windows are now closed. See: [View a cash deposit for direct debit](//index.md).

<h2>Related pages</h2><h3>Concepts</h3>
<ul><li><a href="/visma-net-erp/help/cash-management/manage-bank-statements/transaction-matching-settings/index.md">Transaction matching settings</a></li><li><a href="/visma-net-erp/help/cash-management/manage-bank-statements/about-processing-imported-transactions/index.md">About processing imported transactions</a></li><li><a href="/visma-net-erp/help/cash-management/manage-bank-statements/about-batch-payment-matching/index.md">About batch payment matching</a></li>
</ul><h3>Tasks</h3>
<ul><li><a href="/visma-net-erp/help/cash-management/manage-bank-statements/match-account-statements/index.md">Match account statements</a></li><li><a href="/visma-net-erp/help/cash-management/manage-bank-statements/match-transactions/index.md">Match transactions</a></li><li><a href="/visma-net-erp/help/cash-management/manage-bank-statements/process-matched-account-statements/index.md">Process matched account statements</a></li><li><a href="/visma-net-erp/help/cash-management/manage-bank-statements/process-unmatched-account-statements/index.md">Process unmatched account statements</a></li><li><a href="/visma-net-erp/help/cash-management/manage-bank-statements/process-unmatched-bank-transactions/index.md">Process unmatched bank transactions</a></li><li><a href="/visma-net-erp/help/cash-management/manage-bank-statements/write-off-amounts-during-a-bank-transaction-processing/index.md">Write off amounts during a bank transaction processing</a></li>
</ul><h3>Windows</h3>
<ul><li><a href="/visma-net-erp/help/cash-management/cash-management-windows/process-bank-transactions-ca306000/index.md">Process bank transactions (CA306000)</a></li><li><a href="/visma-net-erp/help/cash-management/cash-management-windows/import-bank-transactions-ca306500/index.md">Import bank transactions (CA306500)</a></li>
</ul>


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[View this page](https://docs.vismasoftware.no/visma-net-erp/help/cash-management/manage-bank-statements/process-rejected-payments/)