--- title: "Dunning letters (AR306000)" description: "If you have selected the dunning process by document, by using this window, you can adjust the list of documents included in a letter with the Draft status—that is, you can remove a document from the current letter or exclude it from the dunning process." lang: en languages: en: https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-ledger-windows/dunning-letters-ar306000/index.md lastmod: 2026-02-19 --- > Documentation index: https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-ledger-windows/llms.txt # Dunning letters (AR306000) Last modified February 19, 2026 > If you have selected the dunning process by document, by using this window, you can adjust the list of documents included in a letter with the Draft status—that is, you can remove a document from the current letter or exclude it from the dunning process. This topic provides information about the elements in this window in Visma Net, such as fields, field values, buttons, and check boxes. When you have finished making adjustments, you can release the draft and then print, email, or void the released letter. If you have selected the dunning process by customer, by using this window you can print, email, or void the released letter. For more information on producing dunning letters, see [Manage dunning letters - overview.](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/manage-dunning-letters/manage-dunning-letters-overview/index.md) This window is available only if the **Dunning letter management** functionality is enabled in the [Enable/disable functionalities (CS100000)](https://docs.vismasoftware.no/visma-net-erp/help/common-settings/enable-or-disable-functionalites/enable-disable-functionalities-cs100000/index.md) window. This window is not displayed in the navigation pane. You access the window by selecting a record and clicking **View dunning letter** on one of the following windows: + [Print/release dunning letters (AR522000)](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-ledger-windows/print-release-dunning-letters-ar522000/index.md) + [Dunning letter history by customer (AR408000)](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-ledger-windows/dunning-letter-history-by-customer-ar408000/index.md) + [Dunning letter history by document (AR408500)](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-ledger-windows/dunning-letter-history-by-document-ar408500/index.md) ## The window toolbar The window toolbar includes standard and window-specific buttons. The window-specific buttons are listed below.
Button Description
Release Releases the selected dunning letter.
Void Voids the selected dunning letter.
Print Prints the selected dunning letter.
## The top part In the top part you can view the letter status, level and date, as well as the customer account for which the letter was generated. If an amount of the dunning fee was specified for the level of the letter, the link to the invoice is displayed after you release the letter.
Element Description
Status

The status of the dunning letter, which can be one of the following:

Draft
This status indicates that the dunning letter has been prepared and can be released. You can edit the list of customer documents included in the letter.
Released
This status indicates that the dunning letter has been released and can be printed, emailed or voided. If a dunning fee amount was specified for the level of this letter (on the Dunning settings tab of the Customer ledger preferences (AR101000) window), the invoice for the dunning fee is created and released as well.
Voided
This status indicates that the dunning letter is voided and that the dunning level of documents listed in this letter is decreased and these documents are available for preparing a new letter.
Dunning letter level

The level of this dunning letter. The system uses the value of this box to define for which dunning fee amount the invoice should be generated.

If there are documents with different dunning level are included in the letter, the system uses the highest level (among document levels) to set as the dunning level of the letter. You can delete documents with the highest level to decrease the level of the letter.
Customer The customer associated with the dunning letter, by its ID.
Dunning letter date The creation date of this dunning letter.
Fee ref. no. The reference number of the invoice that was created for the dunning fee amount specified for this level of the dunning letter. The invoice is created when you release the dunning letter. You can click the link to view document details.
## The table This table contains the list of customer documents to be included in the dunning letter.
Button Description
Revoke Excludes the selected document from the dunning process. The action is available for dunning letters with the Draft status. After you have excluded a document, you can again include the document in the dunning process by clearing the Revoked check box on the Financial details tab of the Sales invoices (AR301000) window.
Column Description
Type The type of the document.
Ref. no. The reference number of the document. You can click the link to view document details.
Due date The due date of the document.
Original document amount The original document amount.
Overdue balance The overdue amount of the document.
Dunning letter date The creation date of the dunning letter.
Dunning level The dunning level of the document.

Related pages

Concepts

Tasks

Windows

--- [View this page](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-ledger-windows/dunning-letters-ar306000/)