---
title: "Pay a specific outstanding document"
description: "You can enter a customer payment received for a specific outstanding document by using the Sales invoices (AR301000) window as a starting point."
lang: en
languages:
  en: https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/process-payments-and-applications/pay-a-specific-outstanding-document/index.md
lastmod: 2026-02-23
---

> Documentation index: https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/process-payments-and-applications/llms.txt


# Pay a specific outstanding document

Last modified February 23, 2026

> You can enter a customer payment received for a specific outstanding document by using the Sales invoices (AR301000) window as a starting point.


For more information: [Sales invoices (AR301000)](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-ledger-windows/sales-invoices-ar301000/index.md).

1. Go to the [Sales invoices (AR301000)](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-ledger-windows/sales-invoices-ar301000/index.md) window.
1. In the **Type** field of the top part, select the type of the outstanding document: **Invoice**, **Credit note**, **Debit note**, **Credit write-off**, or **Overdue charge**.
1. Select the document by the reference number, or navigate to it.
1. Check the status of the document. You can enter a payment for an outstanding document only if it has the **Open** status.
1. In the **Actions** menu in the window toolbar, select **Enter payment/apply note**.

    This action causes the system to navigate to the
    [Customer payments (AR302000)](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-ledger-windows/customer-payments-ar302000/index.md) window.
    The
    system automatically fills in most of the fields in the Selection area;
    check this information.
    Also, the payment is automatically applied to the
    outstanding document; check the information in the **Documents to apply** tab.
1. Enter a reference to the customer payment in the **Payment ref.** field.

    Depending on the settings you have established, this field might be filled in automatically by the system.
1. Optional: Add a description of the payment.
1. In the **Payment amount** field, check the amount of the customer payment.
1. To save the customer payment with the **Balanced** status, make sure the **Hold** check box is cleared.
1. In the window toolbar, click ![icon-save](https://docs.vismasoftware.no/media/visma-net-erp/icon-save.png).
1. Optional: Click **Release** in the window toolbar. When the payment document is released, it is assigned the **Closed** status because the amount of the document applied to the payment is equal to the payment amount.

<h2>Related pages</h2><h3>Concepts</h3>
<ul><li><a href="/visma-net-erp/help/customer-ledger/process-customer-ledger-documents/about-types-of-customer-ledger-documents/index.md">About types of customer ledger documents</a></li><li><a href="/visma-net-erp/help/sales/manage-defaults/about-sales-vat-on-sales-orders-and-invoices/index.md">About sales VAT on sales orders and invoices</a></li><li><a href="/visma-net-erp/help/customer-ledger/process-payments-and-applications/processing-payments-and-applications-overview/index.md">Processing payments and applications - overview</a></li><li><a href="/visma-net-erp/help/customer-ledger/customer-payments/about-payment-processing-flow/index.md">About payment processing flow</a></li><li><a href="/visma-net-erp/help/customer-ledger/process-payments-and-applications/about-payment-recording/index.md">About payment recording</a></li><li><a href="/visma-net-erp/help/customer-ledger/customer-payments/about-manual-payment-application/index.md">About manual payment application</a></li><li><a href="/visma-net-erp/help/customer-ledger/process-payments-and-applications/about-automatic-payment-application/index.md">About automatic payment application</a></li><li><a href="/visma-net-erp/help/customer-ledger/process-payments-and-applications/about-release-of-payments-and-prepayments/index.md">About release of payments and prepayments</a></li><li><a href="/visma-net-erp/help/customer-ledger/process-payments-and-applications/about-release-of-application-records/index.md">About release of application records</a></li><li><a href="/visma-net-erp/help/customer-ledger/customer-payments/about-refund-processing/index.md">About refund processing</a></li>
</ul><h3>Tasks</h3>
<ul><li><a href="/visma-net-erp/help/customer-ledger/process-invoices/create-and-release-an-invoice/index.md">Create and release an invoice</a></li><li><a href="/visma-net-erp/help/customer-ledger/process-invoices/preview-an-invoice/index.md">Preview an invoice</a></li><li><a href="/visma-net-erp/help/customer-ledger/process-invoices/print-an-invoice/index.md">Print an invoice</a></li><li><a href="/visma-net-erp/help/customer-ledger/process-invoices/send-an-invoice/index.md">Send an invoice</a></li><li><a href="/visma-net-erp/help/customer-ledger/process-invoices/email-an-invoice-from-preview-in-a-report/index.md">Email an invoice from preview in a report</a></li><li><a href="/visma-net-erp/help/customer-ledger/process-invoices/override-an-email-address/index.md">Override an email address</a></li><li><a href="/visma-net-erp/help/customer-ledger/process-invoices/email-an-invoice-to-an-unregistered-contact/index.md">Email an invoice to an unregistered contact</a></li><li><a href="/visma-net-erp/help/customer-ledger/process-invoices/email-an-invoice-or-a-credit-note/index.md">Email an invoice or a credit note</a></li><li><a href="/visma-net-erp/help/customer-ledger/process-invoices/create-an-invoice/index.md">Create an invoice</a></li><li><a href="/visma-net-erp/help/customer-ledger/process-invoices/release-an-invoice/index.md">Release an invoice</a></li>
</ul><h3>Windows</h3>
<ul><li><a href="/visma-net-erp/help/customer-ledger/customer-ledger-windows/sales-invoices-ar301000/index.md">Sales invoices (AR301000)</a></li>
</ul>


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[View this page](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/process-payments-and-applications/pay-a-specific-outstanding-document/)