---
title: "Customer refunds via AutoPay"
description: "Follow these steps to make customer refunds via AutoPay."
lang: en
languages:
  en: https://docs.vismasoftware.no/visma-net-erp/help/work-processes/customer-refunds-via-autopay/index.md
lastmod: 2026-02-23
---

> Documentation index: https://docs.vismasoftware.no/visma-net-erp/help/work-processes/llms.txt


# Customer refunds via AutoPay

Last modified February 23, 2026

> Follow these steps to make customer refunds via AutoPay.


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<tr class="vismanet-table__row">
<td class="vismanet-table__cell"><img src="/media/visma-net-erp/workflow-1-new.png" alt="workflow-1-new"
  loading="lazy"
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></td>
<td class="vismanet-table__cell"><a href="/visma-net-erp/help/cash-management/manage-payment-methods/enable-batch-payments/index.md">Enable batch payments</a></td>
</tr>

<tr class="vismanet-table__row">
<td class="vismanet-table__cell"><img src="/media/visma-net-erp/workflow-2-new.png" alt="workflow-2-new"
  loading="lazy"
  decoding="async"
></td>
<td class="vismanet-table__cell"><a href="/visma-net-erp/help/customer-ledger/manage-customers/add-a-payment-method-and-a-bank-account-to-a-customer/index.md">Add a payment method and a bank account to a customer</a></td>
</tr>

<tr class="vismanet-table__row">
<td class="vismanet-table__cell"><img src="/media/visma-net-erp/workflow-3-new.png" alt="workflow-3-new"
  loading="lazy"
  decoding="async"
></td>
<td class="vismanet-table__cell"><a href="/visma-net-erp/help/customer-ledger/customer-ledger-preferences/add-a-payment-message-prefix/index.md">Add a payment message prefix</a></td>
</tr>

<tr class="vismanet-table__row">
<td class="vismanet-table__cell"><img src="/media/visma-net-erp/workflow-4-new.png" alt="workflow-4-new"
  loading="lazy"
  decoding="async"
></td>
<td class="vismanet-table__cell"><a href="/visma-net-erp/to-be-deleted/online-help/o2c/ar50300s-process-customer-refund-task/index.md">Process a customer refund</a></td>
</tr>

<tr class="vismanet-table__row">
<td class="vismanet-table__cell"><img src="/media/visma-net-erp/workflow-5-new.png" alt="workflow-5-new"
  loading="lazy"
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></td>
<td class="vismanet-table__cell"><a href="/visma-net-erp/help/supplier-ledger/process-payments/send-outgoing-refunds-to-autopay/index.md">Send outgoing refunds to AutoPay</a></td>
</tr>

</table>



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[View this page](https://docs.vismasoftware.no/visma-net-erp/help/work-processes/customer-refunds-via-autopay/)