---
title: "Get started with dunning letters"
description: "You must decide how many dunning letters your company wants to send before you forward the invoice to a debt collector."
lang: en
languages:
  en: https://docs.vismasoftware.no/visma-net-erp/help/work-processes/get-started-with-dunning-letters/index.md
lastmod: 2026-02-23
---

> Documentation index: https://docs.vismasoftware.no/visma-net-erp/help/work-processes/llms.txt


# Get started with dunning letters

Last modified February 23, 2026

> You must decide how many dunning letters your company wants to send before you forward the invoice to a debt collector.


To create dunning letters, you must also make several other decisions and do some settings in Visma Net. If you do not configure the system correctly, you will not be able to create dunning letters or calculate overdue charges, write-offs and interests.

<table class="vismanet-table">
  <colgroup>
    <col class="vismanet-table__col--key">
    <col>
  </colgroup>
<tr class="vismanet-table__row">
<td class="vismanet-table__cell"><img src="/media/visma-net-erp/workflow-1-new.png" alt="workflow-1-new"
  loading="lazy"
  decoding="async"
></td>
<td class="vismanet-table__cell"><a href="/visma-net-erp/help/customer-ledger/manage-dunning-letters/add-a-text-for-dunning-letters-and-reminders/index.md">Add a text for dunning letters and reminders</a></td>
</tr>

<tr class="vismanet-table__row">
<td class="vismanet-table__cell"><img src="/media/visma-net-erp/workflow-2-new.png" alt="workflow-2-new"
  loading="lazy"
  decoding="async"
></td>
<td class="vismanet-table__cell"><a href="/visma-net-erp/help/customer-ledger/customer-classes/make-settings-in-the-customer-classes-window/index.md">Make settings in the Customer classes window</a></td>
</tr>

<tr class="vismanet-table__row">
<td class="vismanet-table__cell"><img src="/media/visma-net-erp/workflow-3-new.png" alt="workflow-3-new"
  loading="lazy"
  decoding="async"
></td>
<td class="vismanet-table__cell"><a href="/visma-net-erp/help/customer-ledger/manage-credit-policy/overdue-charges/configure-an-overdue-charge-code/index.md">Configure an overdue charge code</a></td>
</tr>

<tr class="vismanet-table__row">
<td class="vismanet-table__cell"><img src="/media/visma-net-erp/workflow-4-new.png" alt="workflow-4-new"
  loading="lazy"
  decoding="async"
></td>
<td class="vismanet-table__cell"><a href="/visma-net-erp/help/customer-ledger/manage-credit-policy/statement-cycles/choose-a-statement-cycle-for-overdue-charges/index.md">Choose a statement cycle for overdue charges</a></td>
</tr>

<tr class="vismanet-table__row">
<td class="vismanet-table__cell"><img src="/media/visma-net-erp/workflow-5-new.png" alt="workflow-5-new"
  loading="lazy"
  decoding="async"
></td>
<td class="vismanet-table__cell"><a href="/visma-net-erp/help/customer-ledger/customer-ledger-preferences/make-overdue-and-dunning-settings-in-the-customer-ledger-preferences/index.md">Make overdue and dunning settings in the Customer ledger preferences</a></td>
</tr>

<tr class="vismanet-table__row">
<td class="vismanet-table__cell"><img src="/media/visma-net-erp/workflow-6-new.png" alt="workflow-6-new"
  loading="lazy"
  decoding="async"
></td>
<td class="vismanet-table__cell">Optional: <a href="/visma-net-erp/help/customer-ledger/manage-customers/make-customer-specific-changes/index.md">Make customer-specific changes</a></td>
</tr>

</table>



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[View this page](https://docs.vismasoftware.no/visma-net-erp/help/work-processes/get-started-with-dunning-letters/)