---
title: "Make settings in the Customer classes window"
description: "Note If you have decided to have two or three reminders before you send the invoices to debt collection, inform the customer in the last letter that the invoice will be sent to the debt collector if you have not received their payment by the due date."
lang: en
languages:
  en: https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-classes/make-settings-in-the-customer-classes-window/index.md
lastmod: 2026-02-23
---

> Documentation index: https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-classes/llms.txt


# Make settings in the Customer classes window

Last modified February 23, 2026

> Note If you have decided to have two or three reminders before you send the invoices to debt collection, inform the customer in the last letter that the invoice will be sent to the debt collector if you have not received their payment by the due date.


## Before you start

[Add a text for dunning letters and reminders](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/manage-dunning-letters/add-a-text-for-dunning-letters-and-reminders/index.md)

## Activate overdue charges and write offs for a customer class

1. Go to the [Customer classes (AR201000)](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-ledger-windows/customer-classes-ar201000/index.md) window.
1. Select a **Class ID**.
1. Go to the **General information** tab.
1. In the **Default financial and payment settings** section, select the **Apply overdue charges** check box.
1. Select the **Enable write-offs** check box.
1. In the **Write-off limit** field, enter the amount limit.
1. Go to **General ledger accounts** tab.
1. Enter the accounts and the subaccounts for write-offs.
1. Click ![icon-save](https://docs.vismasoftware.no/media/visma-net-erp/icon-save.png).

## Select dunning letter/reminder texts

1. Go to the [Customer classes (AR201000)](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-ledger-windows/customer-classes-ar201000/index.md) window.
1. Select a **Class ID**.
1. Click the **Report text settings** tab.
1. Click ![icon-add](https://docs.vismasoftware.no/media/visma-net-erp/icon-add.png) in the **Report text settings**.
1. In the **Notification ID** column, select **Dunning letter**.
1. If this is the first line you are adding, the **Level** column displays the number 1 automatically.
1. In the Report text code column, select the reminder text that you created in the previous process step.
1. Click ![icon-save](https://docs.vismasoftware.no/media/visma-net-erp/icon-save.png).
1. Optional: Repeat the procedure to add more than one reminder/dunning letter level. In step 5, remember to change the number 1 to the next unused number for dunning letters.

> [!NOTE]
> If you have decided to have two or three reminders before you send the invoices to debt collection, inform the customer in the last letter that the invoice will be sent to the debt collector if you have not received their payment by the due date.

## What is next?

[Configure an overdue charge code](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/manage-credit-policy/overdue-charges/configure-an-overdue-charge-code/index.md)

<h2>Related pages</h2><h3>Concepts</h3>
<ul><li><a href="/visma-net-erp/help/customer-ledger/manage-customers/preliminary-configuration/about-customer-classes/index.md">About customer classes</a></li>
</ul><h3>Tasks</h3>
<ul><li><a href="/visma-net-erp/help/customer-ledger/customer-classes/copy-one-customer-class-to-a-new-one/index.md">Copy one customer class to a new one</a></li><li><a href="/visma-net-erp/help/customer-ledger/customer-classes/use-a-template-to-create-a-new-customer-class/index.md">Use a template to create a new customer class</a></li><li><a href="/visma-net-erp/help/customer-ledger/customer-classes/create-a-customer-class/index.md">Create a customer class</a></li><li><a href="/visma-net-erp/help/customer-ledger/customer-classes/create-a-customer-class-template/index.md">Create a customer class template</a></li><li><a href="/visma-net-erp/help/customer-ledger/customer-classes/edit-or-delete-customer-classes/index.md">Edit or delete customer classes</a></li><li><a href="/visma-net-erp/help/customer-ledger/customer-classes/set-a-customer-class-as-default/index.md">Set a customer class as default</a></li><li><a href="/visma-net-erp/help/customer-ledger/customer-classes/set-up-dunning-letter-mailing-for-a-customer-class/index.md">Set up dunning letter mailing for a customer class</a></li><li><a href="/visma-net-erp/help/customer-ledger/customer-classes/set-up-invoice-mailing-for-a-customer-class/index.md">Set up invoice mailing for a customer class</a></li><li><a href="/visma-net-erp/help/customer-ledger/customer-classes/send-invoices-by-email/index.md">Send invoices by email</a></li><li><a href="/visma-net-erp/help/customer-ledger/customer-classes/set-customer-class-print-and-email-preferences/index.md">Set customer class print and email preferences</a></li><li><a href="/visma-net-erp/help/customer-ledger/manage-dunning-letters/set-up-a-dunning-letter-mailing/index.md">Set up a dunning letter mailing</a></li><li><a href="/visma-net-erp/help/customer-ledger/manage-credit-policy/write-off-methods/enable-or-disable-write-offs/index.md">Enable or disable write-offs</a></li><li><a href="/visma-net-erp/help/customer-ledger/manage-mailings/set-up-mass-processing-of-mailings/index.md">Set up mass processing of mailings</a></li><li><a href="/visma-net-erp/help/customer-ledger/process-payments-and-applications/track-customer-prepayments/index.md">Track customer prepayments</a></li>
</ul><h3>Windows</h3>
<ul><li><a href="/visma-net-erp/help/customer-ledger/customer-ledger-windows/customer-classes-ar201000/index.md">Customer classes (AR201000)</a></li>
</ul>


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